How Resolution Life engages with advisers on a claim

In order to protect our customers' privacy, Resolution Life requires that when customers make a claim on their policy, advisers obtain express consent (even if verbal) from their customers for Resolution Life to collect, store and disclose personal sensitive information. At initial intake of the claim information, if performed by an adviser, this consent should be acknowledged. In addition, Resolution Life requires a signed and dated Customer Authorities form and the relevant privacy and financial adviser and support staff section to be completed.

Important information

Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.