How Resolution Life engages with advisers on a claim

In order to protect our customers' privacy, Resolution Life requires that when customers make a claim on their policy, advisers obtain express consent (even if verbal) from their customers for Resolution Life to collect, store and disclose personal sensitive information. At initial intake of the claim information, if performed by an adviser, this consent should be acknowledged. In addition, Resolution Life requires a signed and dated Customer Authorities form and the relevant privacy and financial adviser and support staff section to be completed.

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.