The Design and Distribution Obligations (DDO) regulations are intended to ensure issuers and distributors of financial products, such as Resolution Life, have a consumer-centric approach to the design and distribution of products. This involves identifying a target market of consumers for each product and taking reasonable steps to ensure that the design and distribution of those products are only to consumers within the intended target market.
What is a Target Market Determination?
A Target Market Determination (TMD) describes the key features and attributes of a product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market. TMDs form part of Resolution Life’s design and distribution framework for each of its products. The DDO regulations require product issuers to make a TMD publicly available for each of their products.
TMDs do not replace Product Disclosure Statements (PDS) nor lessen the importance of PDSs in the financial product decision making process. TMDs set out who the financial product may be suitable for and how it can be distributed. It is important to note that it is not a summary of the product features or terms of the product. The PDS should always be referred to for the terms, conditions and features of the product before making a decision about whether the product is suitable for the consumer.
Target Market Determinations
Elevate insurance plans
- Elevate TMD – risk only superannuation product (ETSL)
- Life Insurance SMSF & insurance cover in Life Insurance Superannuation TMD
- TPD Insurance SMSF & insurance cover in TPD Insurance Superannuation TMD
- Income Insurance SMSF & insurance cover in Income Insurance Superannuation TMD
- Life Insurance TMD
- TPD Insurance TMD
- Trauma Insurance TMD
- Income Insurance TMD
- Income Insurance Seniors TMD
- Business Expenses Insurance TMD
Resolution Life whole of life and endowment insurance plans
Loan facility within Resolution Life whole of life & endowment insurance policies TMD
Guaranteed Super Account (GSA) (formerly Retirement Savings Account (RSA))
Archived TMD's
Elevate Insurance Plans
Elevate TMD – risk only superannuation product (ETSL) - 20 June 2022
Elevate TMD - risk only superannuation product (ETSL) - 5 October 2021
Life Insurance SMSF & insurance cover in Life Insurance Superannuation TMD - 5 October 2021
TPD Insurance SMSF & insurance cover in TPD Insurance Superannuation TMD - 5 October 2021
Income Insurance SMSF & insurance cover in Income Insurance Superannuation TMD - 5 October 2021
Life Insurance TMD – 5 October 2021
TPD Insurance TMD – 5 October 2021
Trauma Insurance TMD – 5 October 2021
Income Insurance TMD – 5 October 2021
Income Insurance Seniors TMD – 5 October 2021
Business Expenses Insurance TMD - 5 October 2021
Resolution Life whole of life and endowment insurance plans
Loan facility within Resolution Life whole of life & endowment insurance policies TMD - 5 October 2021
Guaranteed Super Account (GSA) (formerly Retirement Savings Account (RSA))
Guaranteed Super Account TMD - 10 June 2022
Retirement Savings Account TMD - 5 October 2021
Need more information?
If you would like to know more about our TMDs, please contact us. Alternatively, please have a chat with your financial adviser.
Complaint and significant dealing reporting
This information is for distributors and provides instructions for how distributors can report complaints and significant dealings, as required under DDO.
Complaints
Distributors must report the total number of product complaints within 10 business days of the end of the reporting period (as specified in the TMD).
Please email the information to ddoreporting@resolutionlife.com.au
Significant dealings
Distributors must report any significant dealing in the product within 10 business days of becoming aware of the dealing. Please email the information to ddoreporting@resolutionlife.com.au
Complaint and significant dealing data should include sufficient information for us to understand the substance of the complaint/dealing but should not include personal information about a customer, including their full name or policy number.
Important information
Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group and can be contacted on 133 731 or via the contact us page. It does not take into account your personal objectives, financial situation or needs. Therefore, before acting on this advice or information, you should consider the appropriateness of the advice or information having regard to those matters as well as the relevant product disclosure statement, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns. If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium you pay or the value of your investments. You can ask us for more details.
Elevate insurance is jointly issued by Equity Trustees Superannuation Limited (ETSL) ABN 50 055 641 757 (trustee) AFS Licence No. 229757 RSE Licence L0001458 as trustee for the National Mutual Retirement Fund (NMRF) ABN 76 746 741 299 and Resolution Life.
The Guaranteed Super Account is issued by (ETSL).
Resolution Life whole of life and endowment insurance plans are issued by Resolution Life and include: Whole of Life Plan, Premier Plus Lifestyle Protection Plan, Open Ended Lifestyle Protection, Investment Only Lifestyle Protection Plan, Defined Period Lifestyle Protection Plan, Business Whole of Life Plan, Whole of Life Insurance Plan, Pure Endowment Plan, Endowment Insurance Plan, Children’s Whole of Life Insurance Plan, Children’s Endowment Insurance Plan, Business Insurance Plan.
