In 2022, Resolution Life Australia supported and paid claims to 7,046 of our customers. We paid $1.03 billion in claims across our trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans.
A claim story
Kevin, 52, is married with two teenage children. For the last 10 years, he’s worked as a plumber with a plumbing franchise. While at work one day, Kevin suffered a major heart attack. Fortunately, his colleagues acted quickly, performing CPR while waiting for an ambulance to arrive.
As a result of his heart attack, Kevin had to undergo a coronary artery bypass. This meant he had to take months off work to fully recover.
Thankfully, Kevin had trauma insurance which he’d renewed earlier that year. He successfully claimed on this cover, receiving a lump sum of $125,000. This payment allowed him to focus on his recovery and not worry about bills or financially supporting his family.
Please note this example is illustrative only and is not an estimate of the insured amount you will receive or fees and costs you will incur. This example is based on the following assumptions (a) the cover amount remains the same throughout the period and the policy is not cancelled or suspended and (b) No waiting period applies to the policy.
Making a claim
We'll be there for you when you need us
If you need to make a claim, we’ll guide you and support you every step of the way.
We‘ll strive to provide you and your family with much more than financial support and for income protection claims we’ll focus on helping you get back to everyday life as soon as possible. While this may involve paying a claim, it may also involve rehabilitation or working with your employer on a return to work program.
We’ve put together some information about our claims process to make it as easy as possible.
Other information that can help you
During a claim if you tell us or we identify that you need extra support to access our products or services due to vulnerability, we will work with you to find a suitable, sensitive, and compassionate option. We will do this as early as practical.
Interpreting services
We provide a free interpreter service to facilitate communication with us. Please contact us to arrange.
Hearing impairment
We support the use of the National Relay Service (NRS). This is a free, confidential service provided by the Australian Government and can help if you’re deaf or find it hard to hear or speak to people on the phone. Refer to the NRS Helpdesk | Access Hub for more information on how best to contact them.
Financial hardship
If you're having trouble with your financial commitments, please call your Case Manager to talk about the options that may be available to you.
Other ways to get help
Discussing medical conditions or other vulnerabilities can be confronting, uncomfortable and upsetting. In addition to speaking with us, these organisations may be able to provide you with further assistance.
What you need to know
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at Resolution Life or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations. The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
Resolution Life is part of the Resolution Life Group and can be contacted via Contact us or by calling the phone number mentioned above.
