Life Insurance Code of Practice
Resolution Life has proudly adopted the Life Insurance Code of Practice (Code). 
The Life Code is the industry’s commitment to customers to provide high standards of service through every step of the customer journey.
To access a copy of the Life Code, click here.
As a subscriber to the Life Code, Resolution Life is bound by all obligations of the code. If you feel we have breached the Life Code, please contact us, or you can make a complaint here.
Key Code promises
1. We’ll be honest, fair, respectful, transparent, timely, and where possible we’ll use plain language in our communications with you.
2. We’ll monitor sales by our staff and our authorised representatives to ensure sales are appropriate.
3. If we discover that an inappropriate sale has occurred, we’ll discuss a remedy with you, such as a refund or a replacement policy.
4. We’ll provide additional support if you have difficulty with the process of buying insurance or making a claim.
5. When you make a claim, we’ll explain the claim process to you and keep you informed about our progress in making a decision on your claim.
6. We’ll make a decision on your claim within the timeframes defined in the Code, and if we cannot meet these timeframes you can access our complaints process.
7. If we deny your claim, we’ll explain the reasons in writing and let you know the next steps if you disagree with our decision.
8. We’ll restrict the use of investigators and surveillance, to ensure your legitimate right to privacy.
9. The independent Code Compliance Committee will monitor our compliance with the Code.
10. If we don’t correct Code breaches, sanctions can be imposed on us.
What you need to know
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at Resolution Life or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations. The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
Resolution Life is part of the Resolution Life Group and can be contacted via Contact us or by calling the phone number mentioned above.
