Help Centre

If you are pre-registered and would like to access My Resolution Life portal, you will firstly need to set up a new password:

1. Visit My Resolution Life

2. On the login page, select Forgot password. 

3. You will be redirected to Reset password page.

4. Enter the registered email/ username that we have contacted you on and click Next. 

5. A security code will be sent to your mobile number. If we don't have your number, we will send it to your email address.

6. Enter the 6-digit security code and click Next. 

7. Create a unique password, ensuring all requirements are included. Click Confirm. 

8. You will be sent back to the Customer Login page. Enter the username /email that we have contacted you on and the new password you have just created. 

9. Select Log in.

10. You will then need to link your existing policy to your account. Click on Complete now.  

For further instructions, refer to Steps 11-20 below.

If you are not pre-registered, you need to register first and then link your policy to your account. 

1. Visit My Resolution Life

2. Select Register now.

3. To begin this process, it is handy to have an annual statement on hand and also have the latest version of Chrome, Firefox, Edge or Safari installed on your computer.
Note- we are unable to register a business or trust account via portal. 

4. Enter all your required personal details - ensure that they are the same as those we have on file and click Next.

5. To verify your email, an email will be sent to your nominated address. 

6. Click on the Verify email link. 

7. You will then be directed to set a password

8. Once all password requirements are met, click Next.

9. Once registered, the next step is to link your policy or plan to your online account.

10. Select Go to login.

11. On the Customer login page, enter your username/ email address and the password you created during the registration process. 

12. To ensure that it is you logging in for the first time, you will be sent a code to your mobile number.

13. Enter this 6-digit code and click Confirm.

14. Next step is to link your policy.  A past annual statement will have the details you will need to successfully complete this step.

15. Select Link policy.

16. The first piece of information needed is the Policy or Plan number. This will be found on your latest annual statement.
      If you click on Where would I find this? a diagram showing the exact location of the Policy or Plan number appears.

17. The final step is to update contact details. Select Continue to the next page.

18. Update any details and once completed, select Confirm.

19. All done! Your online account is ready for you to access. Select View your dashboard.

20. Your personalised dashboard shows your basic policy or plan information. Click through to More policy details to see further information.