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The most efficient way to manage your policy is to register for My Resolution Life portal.

Here you can:

  • View your policy details
  • Update contact details and change your communication preferences
  • View your statements and correspondence
  • Update your payment details

If you: 
 

  • can't find what you are looking for
  • are having issues registering for My Resolution Life portal
  • need more help

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday

Update name or date of birth


Website

Go to Find a form to find the relevant form

Update address details


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Address details
  3. Edit relevant information 

 


Website

Go to Find a form to find the relevant form

Update contact details


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Contact details
  3. Edit relevant information 

 


Website

Go to Find a form to find the relevant form

Update communication preferences


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Communication preferences
  3. Edit relevant information 

 


Website

Go to Online enquiry, complete and submit the form

Update beneficiary details


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Beneficiary details
  3. Add beneficiary and follow the prompts   OR
  4. Select beneficiary from the list and edit details   OR
  5. Complete default enquiry form

 


Website

Go to Find a form to find the relevant form

Update tax file number


Portal

  1. Log in to My Resolution Life portal
  2. My profile  → Tax file number and add TFN in provided field 

 


Website

Go to Find a form to find the relevant form

Decrease cover


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Decrease cover and complete default enquiry form 

 


Website

For more information on how to decrease your cover, please go to Manage your Resolution Life insurance

Cancel cover


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → cancel policy and complete default form  

 


Website

Go to Online enquiry, complete and submit the form

Update occupation rating


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Apply to update your occupation rating
  3. Complete questionnaire 

 


Website

Go to Online enquiry, complete and submit the form

Update smoker status


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Update smoker status and complete questionnaire 

 


Website

Go to Find a form to find the relevant form

Reinstate policy


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Reinstate policy 

 


Website

To get help to reinstate your policy please click Chat in the bottom right hand corner to be connected to an agent 9am-5pm (AEST) Monday-Friday

Opt out of inflation adjustment


Portal

  1. Log in to My Resolution Life portal
  2. Manage my cover → Opt out of inflation adjustment 

 


Website

For more information on how to opt out of inflation adjustment go to Inflation Adjustment

Statements


Portal

  1. Log in to My Resolution Life portal
  2. Statements and correspondence → View statements and correspondence 

 


Website

Go to Online enquiry complete and submit the form

Centrelink schedules


Portal

  1. Log in to My Resolution Life portal
  2. Documents and forms → Request a copy of the document

 


Website

Go to Online enquiry complete and submit the form

Certificate of currency


Portal

  1. Log in to My Resolution Life portal
  2. Documents and forms → Certificate of currency and download copy of document. Note that you can only download one Certificate of currency every 24 hours. 

 


Website

Go to Online enquiry complete and submit the form

Forms


Portal

  1. Log in to My Resolution Life portal
  2. Documents and forms → Forms
  3. A list of forms relevant for your policy is collated

 


Website

Forms can be found on Find a form

Make a payment


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions → Make a payment
  3. Follow prompts to complete payment 

 


Website

If you have a 15 or 20 digit Customer reference number or BPAY biller code and reference number please go to Make a payment

If you are a former AIA customer you can pay using BPAY, direct debit, EFT or credit card (based on your product). Check your latest statement or payment notice for details.

Direct debit


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions  → Direct debit details
  3. Update or enter your bank account or credit card details

 


Website

If you would like to make any changes or set up your direct debit details, please go to Make a payment

Update banking details


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions  → Direct debit details
  3. Update or enter your bank account or credit card details

 


Website

Go to Find a form to find the relevant form

Set up frequency of payments


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions  → Other payment arrangements
  3. Complete and submit the form

 


Website

Go to Find a form to find the relevant form

Transaction details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More details
  3. Select the Transactions tab

 


Website

For assistance with obtaining a transaction history please click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday

Make a claim


Portal

  1. Log in to My Resolution Life portal
  2. Claims → Notice of intent to make a claim
  3. Follow steps in Claims tool
  4. Submit notice of intent 

 


Website

For more information on how to make a claim please visit Life Insurance claims

Make a contribution


Portal

  1. Log in to My Resolution Life portal
  2. Payments and transactions → Make a payment
  3. Follow prompts to complete payment

 


Website

For more information on how to make a contribution please visit Give your super a helping hand

Find lost or unclaimed super


Website

For more information on how to find lost or unclaimed super please visit Find your lost super

Withdrawals and maturities


Portal

Full withdrawal

  1. Log in to My Resolution Life portal
  2. Withdrawals  → Full withdrawal
  3. Complete form and submit

Partial withdrawal

  1. Log in to My Resolution Life portal
  2. Withdrawals  → Partial withdrawal
  3. Complete form and submit

 


Website

For more information on maturities and withdrawals please visit Maturities and withdrawals 

Balance


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More details
     
  3. Select the Investment tab to view balance

    OR
     
  4. Select Statements and correspondence from menu to view balance 

 


Website

If you need help in finding your balance, please click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday 

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.