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The most efficient way to manage your policy is to register for My Resolution Life portal. 

Here you can:

  • View your policy details
  • Update contact details and change your communication preferences
  • View your statements and correspondence 
  • Update your payment details

If you can't find what you are looking for or;

 

  • are having issues registering for My Resolution Life portal or; 
  • need more help 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday

How to create an account - If you are registered

If you are pre-registered and would like to access My Resolution Life portal, you will firstly need to set up a new password:

1. Visit My Resolution Life

2. On the login page, select Forgot password. 

Forgot password is located on the middle bottom right on the customer login panel

 

3. You will be redirected to Reset password page.

4. Enter the registered email/ username that we have contacted you on and then choose a delivery method for your security code. Click Next. 

reset password screenshot

Note: The email and SMS options will only be available if we have your email address and mobile number on our records.
 

5. Check for the 6-digit security code we have sent.

screenshot of the 6 digit security code sent by text message

 

6. Enter the 6-digit security code and click Next. 

enter 6 digit security code PC screenshot

 

7. Create a unique password, ensuring all requirements are included. Click Confirm. 

create a unique password screenshot

 

8. You will be sent back to the Customer Login page. Enter the username /email that we have contacted you on and the new password you have just created. 

9. Select Log in.

Login page after registering screenshot

 

10. You will then need to link your existing policy to your account. Click on Complete now.  

welcome, let's complete your setup screenshot

 

11. Select Link policy.

let's link your policy screenshot

 

12. The first piece of information needed is the Policy or Plan number. This will be found on your latest annual statement.
      If you click on Where would I find this? a diagram showing the exact location of the Policy or Plan number appears.

where would i find this is located on the middle left of the screen

 

13. The final step is to update contact details. Select Continue to the next page.

final step before your account is activated popup should come up

 

14. Review the contact details on file and update where required.  Select your Communication Preference and click Confirm.

Update contact detail screenshot

 

15. All done! Your online account is ready for you to access. Select View your dashboard.

All done popup should come up

 

16. Your personalised dashboard shows your basic policy or plan information. Click through to More policy details to see further information. 

More policy details is located on the right hand corner of the screen

 

How to create an account - If you are not registered

If you are not pre-registered, you need to register first and then link your policy to your account. 

1. Visit My Resolution Life

2. Select Register now.

Register now is located under the login button

 

3. To begin this process, it is handy to have an annual statement on hand and also have the latest version of Chrome, Firefox, Edge or Safari installed on your computer.
Note- we are unable to register a business or trust account via portal. 

activate your account in 5 days popup should come up in the middle of the page

 

4. Enter all your required personal details - ensure that they are the same as those we have on file and click Next.

enter your personal details screenshot

 

5. To verify your email, an email will be sent to your nominated address. 

verify your email screenshot

Note: Only one unique email address can be used for a My Resolution Life account, ie you cannot register the same email address for multiple portal accounts. If the email you receive says a user account with this email ID already exists, this means the email is already linked to a My Resolution Life portal account. You can either register using a different email address or click on 'Forgot Password' link and follow the steps to reset.  

6. Click on the Verify email link. 

verify email link is located under the greetings

 

7. You will then be directed to set a password

8. Once all password requirements are met, click Next.

next button is on the bottom right

 

9. Once registered, the next step is to link your policy or plan to your online account.

10. Select Go to login.

registration successfully complete popup in middle of screen, go to login is located on this popup

 

11. On the Customer login page, enter your username/ email address and the password you created during the registration process. 

screenshot of customer login

 

12. To ensure that it is you logging in for the first time, you will be sent a code via your preferred delivery method. Choose how you would like your security code to be sent and click Send.

send button located on bottom right

Note: The email and SMS options will only be available if we have your email address and mobile number on our records.
 

13. Enter this 6-digit code sent and click Confirm.

confirm button located on the bottom right

 

14. Next step is to link your policy.  A past annual statement will have the details you will need to successfully complete this step.

15. Select Link policy.

let's link this policy popup

 

16. The first piece of information needed is the Policy or Plan number. This will be found on your latest annual statement.
      If you click on Where would I find this? a diagram showing the exact location of the Policy or Plan number appears.

where would I find this button is located under the please take note box

 

17. The final step is to update contact details. Select Continue to the next page.

final step before your account is activated popup

 

18. Review the contact details on file and update where required.  Select your Communication Preference and click Confirm.

confirm button is on the bottom of the screen

 

19. All done! Your online account is ready for you to access. Select View your dashboard.

view your dashboard popup comes up

 

20. Your personalised dashboard shows your basic policy or plan information. Click through to More policy details to see further information. 

more policy details is on the bottom right

 

Update name or date of birth


Website

Go to Find a form to find the relevant form for your product   

Update address details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile → Address details
    Address details is located first option under the dropdown my profile
  4. Edit relevant information
     

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday

OR

Go to Contact us - Resolution Life

 


Website

Go to Find a form to find the relevant form for your product   

Update contact details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    'More policy details' is located on the right hand bottom corner of the panel 'Welcome
  3. My profile  → Contact details
    Contact details is located fourth/second bottom underneath the dropdown 'My Profile'
  4. Edit relevant information
     

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday 

OR

Go to Contact us - Resolution Life     

 


Website

Go to Find a form to find the relevant form for your product 

Update communication preferences


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile  → Communication preferences
    Communication preferences is third under the dropdown my profile
  4. Edit relevant information

 


Website

Go to Online enquiry, complete and submit the form for your product  

Update beneficiary details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile  → Beneficiary details
    Beneficiary details is listed second option under the dropdown My profile
  4. Add beneficiary and follow the prompts   OR
  5. Select beneficiary from the list and edit details   OR  
  6. Complete default enquiry form

 


Website

Go to Find a form to find the relevant form for your product

Update tax file number


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. My profile  → Tax file number and add TFN in provided field
    Tax file number is located fifth/bottom under the dropdown list my profile

 


Website

Go to Find a form to find the relevant form for your product     

Need more general information?

Take a look at our FAQs  

Decrease cover


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Decrease cover and complete default enquiry form
    decrease cover (form needed) is located fourth under the dropdown manage my cover

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please:  

Go to Online enquiry - Resolution Life, complete and submit the form 

OR

Go to Find a form - Resolution Life to find the relevant form for your product
 


Website

For more information on how to decrease your cover, please go to Manage your Resolution Life insurance

Update occupation rating

If you do not have a quote:

If you have not been issued with a quote in the last 30 days that accurately reflects your current occupation title and duties, you’ll need to submit a form or contact us to arrange one, before we can update your occupation rating. Alternatively, please reach out to your financial adviser to obtain one for you.      


Website

  1. Go to the Online enquiry form
  2. Select Reason for enquiry  → Make changes to my policy
  3. Select Type of enquiry → Request a quote for updating occupation rating
  4. Answer all of the questions and complete all other required details
  5. Submit form
     


 Chat

For assistance with obtaining a quote, please Chat or Call us. For Chat  operating hours and other contact details, please go to Contact us - Resolution Life 

 


 Call us

Call us on 133 731 during business hours   
 

If you have a quote:

Once you have received your quote, you can continue the process of updating your occupation rating. This request needs to be submitted to us within 30 days of the date you received your quote.
 


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Apply to update your occupation rating
    apply to update your occupation rating is seventh under the drop down manage my cover
  4. Complete questionnaire
  5. Upload quote and submit

 


Website

  1. Go to the Update occupation rating form
  2. Complete all required information
  3. Upload quote and submit form

Update smoker status


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Update smoker status and complete questionnaire
    update smoker status is last under the dropdown manage my cover

 


Website

Go to Find a form to find the relevant form for your product

Reinstate policy


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Reinstate policy and complete questionnaire   
    reinstate policy is sixth under manage my cover dropdown option

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please:  

Go to Find a form - Resolution Life to find the relevant form for your product, complete and submit the form       

 


Website

For assistance with reinstating your policy, please speak with one of our agents via Chat (in the bottom right corner). You can view our Chat operating hours at Contact us - Resolution Life

OR

If your policy is within 90 days from the date that the policy lapsed, you can apply by completing the Reinstate policy form

Opt out of inflation adjustment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Manage my cover → Opt out of inflation adjustment
    opt out of inflation adjustment is fifth under manage my cover

 


Website

For more information on how to opt out of inflation adjustment go to Inflation Adjustment  

Need more information? 

Take a look at our Product information FAQs   

Statements


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Statements and correspondence → View statements and correspondence
    view statements and correspondence dropdown option screenshot

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday    

OR

Go to Contact us - Resolution Life

 


Website

  1. Go to Online enquiry
  2. Select Reason for enquiry – Enquire about my policy
  3. Select Type of enquiry - Statement request
  4. Complete and submit the form

Centrelink schedules


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Documents and forms → Request a copy of the document
    centrelink schedule is located first under the dropdown option documents and forms

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday

OR

Go to Contact us - Resolution Life

 


Website

Go to Online enquiry complete and submit the form   

Certificate of currency


Portal

  1. Log in to My Resolution Life portal   
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Documents and forms → Certificate of currency and download copy of document. Note that you can only download one Certificate of currency every 24 hours.
    certificate of currency is located second under the dropdown documents and forms

 


Website

Go to Online enquiry complete and submit the form  

Forms


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Documents and forms → Forms
    forms is located last under documents and forms dropdown
  4. A list of forms relevant for your policy is collated

 


Website

You can find relevant forms for your product at Find a form  

Make a payment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions → Make a payment
    make a payment is located second under payments and transactions dropdown
  4. Follow prompts to complete payment

 


Website

If you have a 15 or 20 digit Customer reference number or BPAY biller code and reference number please go to Make a payment

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, you can pay using BPAY, direct debit, EFT or credit card (based on your product). Check your latest statement or payment notice for details.  

Direct debit


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions  → Direct debit details
    direct debit details, located first under the dropdown payments and transactions
  4. Update or enter your bank account or credit card details
     

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Go to Find a form - Resolution Life to find the relevant form for your product, complete and submit the form  

 


Website

If you would like to make any changes or set up your direct debit details, please go to Make a payment 

Update banking details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions  → Direct debit details
    direct debit details is located first under dropdown payments and transactions
  4. Update or enter your bank account or credit card details

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday

 


Website

To set up or change a direct debit please go to Make a payment - Resolution Life

Set up frequency of payments


Portal

  1. Log in to My Resolution Life portal  
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions  → Other payment arrangements
    payment arrangements is located third under the dropdown payments and transactions
  4. Complete and submit the form

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please: 

Click Chat in the bottom right corner to be connected to an agent 9am - 5pm (AEST) Monday-Friday  

 


Website

Go to Find a form to find the relevant form for your product  

Transaction details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details 
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Select the Transactions tabtransactions tabs is located second from the right between payment details and adviser details tabs

 


Website

For assistance with obtaining a transaction history please speak with one of our agents via Chat (in the bottom right corner).    

You can view our Chat operating hours at Contact us - Resolution Life

Need more information? 

Take a look at Payments and withdrawals FAQs  

Insurance and HIV

HIV status alone is unlikely to preclude an individual from obtaining life insurance. Due to medical advancements in the treatment of HIV, reduced infection rates, and improved understanding, eligibility for life insurance products has increased. At Resolution Life, we will assess HIV or AIDS like any other medical condition at the time of application. Consideration is given to HIV status, overall health, treatment compliance, lifestyle and medical history.

Please contact us if you have any questions or speak to your financial adviser.

For more information, please see the HIV and life insurance consumer fact sheet on the CALI website. 

What information do I need to provide if I have HIV?

At the application stage, along with questions relating to your health and medical history, you will need to provide details about your HIV diagnosis, treatment, viral load, complications, related conditions, and test results, including any pending tests. A medical report may be requested from your treating doctor with your consent. Requests will include information on CD4 count, viral load levels, other relevant blood test results including results of recent tests and treatment. Questions will be asked in a sensitive manner, and we will not inquire about your sexual preferences or practices. 

Will my insurance cover have an HIV or AIDS exclusion?

With the reduction in HIV infections and ongoing health improvements for people living with HIV, access to life insurance products for customers living with HIV is increasing. Depending on the product type, our underwriting guidelines, your general health, medical history and HIV status, policies may have restrictions applied such as loadings or exclusions, or shorter policy terms/durations. In some cases, we may not be able to offer you cover. This information will be communicated to you as part of the underwriting process. If you are an existing policyholder, we recommend you review your policy terms and conditions. 

Do I have to tell my insurer if I am diagnosed with HIV if I already have a life insurance policy?

If you are diagnosed with HIV after your insurance policy has started, you do not need to notify us. If you do notify us, this will not affect your cover, the premium you pay, or your ability to claim in the future. Depending on your policy and options, you may be able to claim if you are diagnosed with HIV or if it affects your ability to work. You should check your policy terms and conditions to see if you may be eligible to make a claim, should you need to. 

Make a contribution


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Payments and transactions → Make a payment
    Make a payment option is listed second under the dropdown payments and transactions
  4. Follow prompts to complete payment

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please:

Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday

OR

Go to Online enquiry, complete and submit the form  

 


Website

For more information on how to make a contribution please visit Give your super a helping hand 

Find lost or unclaimed super


Website

For more information on how to find lost or unclaimed super please visit Find your lost super 

Withdrawals and maturities


Portal

Full withdrawal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Withdrawals  → Full withdrawal
    Full withdrawal (form needed) option is listed top under the withdrawal dropdown option
  4. Complete form and submit

Partial withdrawal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Withdrawals  → Partial withdrawal
    Partial withdrawal option is listed second under the dropdown withdrawal
  4. Complete form and submit

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please:

Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday

OR       

Go to Online enquiry, complete and submit the form

OR

Go to Find a form to find the relevant form for your product.

 


Website

For more information on maturities and withdrawals please visit Maturities and withdrawals  

Balance


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
    More policy details is located on the right hand bottom corner of the panel 'Welcome'
  3. Select the Investment tab to view balance
    Investment details tab is listed in the middle underneath the whole of life insurance plan status
    OR
     
  4. Select Statements and correspondence from menu to view balance 
    you can find view statements and correspondence underneath the statements and correspondence dropdown option

If you have recently transferred from another Superannuation & Investment life insurance business and do not have access to My Resolution Life portal, please:

Click Chat in the bottom right corner to be connected to an agent 9am-5pm (AEST) Monday-Friday  

OR

Go to Online enquiry, complete and submit the form             

 


Website

For assistance with finding your balance, please speak with one of our agents via Chat (in the bottom right corrner).

You can view our Chat operating hours at Contact us - Resolution Life

Unit pricing and account balance

There are two main factors to consider when determining the value of your account balance:

1.    The number of units you hold within your investment option(s), and  

2.    The unit price (for each investment option you hold). 

 

How to work out your account balance:

Number of units x Unit price for each investment option = Value of your account balance* 

Go to Unit Prices - Resolution Life for more information    

* The value of your account balance may be subject to market fluctuations, fees and taxes upon withdrawal and is effective as at the date of the declared unit price. For the most accurate and up to date value of your account balance, please contact us.

Need more information?

Take a look at Payments and withdrawals FAQs   

Find an adviser

Financial advisers help people to achieve their goals in life by creating financial plans for managing money, building wealth and reducing debts. Many provide advice on investments like shares or property and on ways to protect your wealth and lifestyle through products like insurance. The Financial Advice Association Australia can help you find an adviser in your area.

Changing an adviser

•    To change your servicing adviser, the plan owner/authorised trustee need to complete the Authority to change your servicing adviser request and send to adviserregisters@resolutionlife.com.au
•    The request should include the plan owner’s/authorised trustee’s name, date of birth and address on the policy.
•    Allow 5-7 business days for this request to be processed. 
•    The policy owner/authorised trustee, incoming and outgoing adviser will be informed of this change via email.

Removing an adviser

1.    To remove your servicing adviser, the plan owner needs to send a written request to adviserregisters@resolutionlife.com.au
2.    The request should include the plan owner’s name, date of birth and address on the policy
3.    Allow 5-7 business days for this request to be processed. 
4.    The policy owner and outgoing adviser will be informed of this change via email.

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations. 

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.