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So that we can direct you to the right page,
please select your product from the list below.
How can we help you?
Submitting a claim
If you need to submit a claim, please visit our claims page.
Make changes to your policy cover
You can contact your financial adviser or call our Customer Solutions team on 133 731 option 4 ext 50012
9.00am – 5.00pm (Sydney time) Monday to Friday
Calling from overseas?
+61 2 7202 0216 option 4 ext 50012
Cancel your policy
We understand that as life changes, so does your insurance needs. If you feel your policy no longer matches your insurance needs, or the cost of your policy is a concern, you may be able to adjust your policy so it aligns with your lifestyle and budget. Your policy is flexible and can be altered at any time. Read more here.
To learn about your options or proceed with updating your policy, you can contact your financial adviser or call our Customer Solutions team on 133 731 option 4 ext 50012
9.00am – 5.00pm (Sydney time) Monday to Friday
Calling from overseas?
+61 2 7202 0216 option 4 ext 50012
Make a payment or update payment details
You can make a payment online or update your payment details here.
My Resolution Life Portal technical difficulties
Service of legal documents
Legal documents such as subpoenas, legal notices and court documents should be served on Resolution Life as follows:
subpoenas@resolutionlife.com.au
Resolution Life accepts service of legal documents by email. Where documents have been served electronically, Resolution Life does not expect to be served by post.
Post
Claims & Customer Specialist Services Resolution Life, GPO Box 5441, Sydney NSW 2001
Subpoenas – Conduct money
The minimum amount for conduct money is $50. Resolution Life’s preference is for conduct money to be paid by electronic funds transfer into the account shown below, with a copy of the payment confirmation to be enclosed with the subpoena.
Account name: Resolution Life Australasia Limited
BSB: 032021
Account no.: 000292
Reference: Subpoena (proceeding no.)
Cheques should be mailed to the postal address shown above.
Complaints
If you are dissatisfied with Resolution Life, a product, service, staff or the handling of a complaint and you need a response or resolution please visit our complaints page.
General enquiries
Chat to us
My Resolution Life Portal
Log in to My Resolution Life portal to chat to us.
Website
Click Chat in the bottom right hand corner to chat to us.
9:00am - 5.00pm (Sydney time)
Monday to Friday
Write to us
Online enquiry
Submit an online enquiry here.
Post
Resolution Life, GPO Box 5441,
Sydney NSW 2001
Note: It's important that you mail the original certified copies of your documents to us.
We can't accept emailed copies of the certified documents.
What you need to know
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.
