The amount of money we paid in insurance claims
$909 million
Number of claim recipients
8,963 customers
Insurance claims paid out on average per day
$2.5 million
The average age of customers who made a claim
66
At Resolution Life, our priority is to support our customers and their families in their time of need.
We understand that knowing the type of cover you have and how much you’re covered for is crucial. You can learn more about the types of cover we offer and what else you may need to consider when reviewing your insurance.
Resolution Life's Claim Payments by Benefit Type
Income protection (42%)
Total and permanent disablement (TPD) (29%)
Death and terminal illness (21%)
Trauma (8%)
In 2025, Resolution Life paid out $194m to 3,871 customers for life insurance claims, which equals $532,384 paid every day.
Life Insurance claims by cause
Heart attack, stroke and other circulatory disease (25%)
Cancer (22%)
Respiratory system disease (17%)
Infectious disease (4%)
Mental health disorders (4%)
Nervous system disease (3%)
Other (25%)
Top 5 Life claim causes by gender
In 2025, this is the percentage of males and females with claims in the top five categories
Male | Female | ||
| Heart attack, stroke and other circulatory diseases | 26% | Heart attack, stroke and other circulatory diseases | 24% |
| Cancer | 23% | Cancer | 23% |
| Respiratory system disease | 17% | Respiratory system disease | 16% |
| Infectious disease | 4% | Mental health disorders | 7% |
| Mental health disorders | 4% | Nervous system disease | 4% |
In 2025, Resolution Life paid out $260m to 702 customers for total and permanent disablement insurance claims, which equals to $713,371 paid every day.
TPD cover claims by cause
Mental health disorder (30%)
Musculoskeletal (19%)
Accidents / injuries (15%)
Nervous system disease (9%)
Heart attack, stroke and other circulatory diseases (7%)
Cancer (6%)
Other (14%)
Top 5 TPD claim causes by gender
In 2025, this is the percentage of males and females with claims in the top five categories
Male | Female | ||
| Mental health disorders | 26% | Mental health disorders | 39% |
| Accidents/injuries | 19% | Musculoskeletal | 19% |
| Musculoskeletal | 19% | Nervous system disease | 8% |
| Nervous system disease | 10% | Accidents/injuries | 8% |
| Heart attack, stroke and other circulatory diseases | 7% | Cancer | 7% |
In 2025, Resolution Life paid out $72m to 272 customers for trauma insurance claims, which equals $196,195 paid every day.
Trauma claims by cause
Cancer (65%)
Heart attack, stroke and other circulatory diseases (21%)
Nervous system disease (6%)
Other (8%)
Top 5 Trauma claim causes by gender
In 2025, this is the percentage of males and females with claims in the top six categories
Male | Female | ||
| Cancer | 58% | Cancer | 75% |
| Heart attack, stroke and other circulatory diseases | 29% | Heart attack, stroke and other circulatory diseases | 10% |
| Nervous system disease | 6% | Nervous system disease | 6% |
| Musculoskeletal | 2% | Musculoskeletal | 3% |
| Accidents/Injuries | 2% | Diabetes | 2% |
In 2025, Resolution Life paid out $383m to 4,118 customers for income protection insurance claims, which equals $1,048,096 paid every day.
Income Protection claims by cause
Mental health disorders (24%)
Musculoskeletal (20%)
Accidents/injuries (12%)
Cancer (11%)
Nervous system disease (10%)
Heart attack, stroke and other circulatory diseases (6%)
Other (17%)
Top 5 Income Protection claim causes by gender
In 2025, this is the percentage of males and females with claims in the top five categories
Male | Female | ||
| Mental health disorders | 22% | Mental health disorders | 30% |
| Musculoskeletal | 21% | Musculoskeletal | 17% |
| Accidents/injuries | 14% | Cancer | 14% |
| Cancer | 9% | Nervous system disease | 12% |
| Nervous system disease | 9% | Accidents/injuries | 6% |
Important information
Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.
