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Insurance claims and client care

Enhancing your client value proposition

We’re there for your customers

In 2022, Resolution Life paid out $1.03 billion in claims across its trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans. See a sample of our claims amounts and the age groups of the people we paid claims to in 2022.

Our claims approach

To help your customers achieve the best life they can, we want to provide more than just financial support. Our aim is to do more to help in the long-term and help clients and their families every step of the way.

We have improved the way we manage income protection (IP)/ temporary incapacity (TI) insurance claims as well as our retail and corporate lump sum insurance claims ie trauma, temporary and permanent disablement (TPD).

Benefits for your customers

  • Proactive and early intervention case management practices
  • Simple and more personal interactions driven through conversations and not forms
  • Sound and evidence based decision making
  • A tailored approach that focuses on the individuals circumstances
  • Rehabilitation and return to work support

What it means for you

  • Less time and effort on paperwork and more time to spend with clients
  • More proactive contact by case managers throughout the lifecycle of a claim
  • Reassurance that your client has been given the support they need to reach their goals

Resolution Life claims paid 2022

View the claims paid

Important information

Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium you pay or the value of your investments. You can ask us for more details.