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We’re there for your customers

In 2022, Resolution Life paid out $1.03 billion in claims across its trauma, life, terminal illness, total and permanent disablement, and income protection insurance plans. See a sample of our claims amounts and the age groups of the people we paid claims to in 2022.

Our claims approach

To help your customers achieve the best life they can, we want to provide more than just financial support. Our aim is to do more to help in the long-term and help clients and their families every step of the way.

We have improved the way we manage income protection (IP)/ temporary incapacity (TI) insurance claims as well as our retail and corporate lump sum insurance claims ie trauma, temporary and permanent disablement (TPD).

Benefits for your customers

  • Proactive and early intervention case management practices
  • Simple and more personal interactions driven through conversations and not forms
  • Sound and evidence based decision making
  • A tailored approach that focuses on the individuals circumstances
  • Rehabilitation and return to work support

What it means for you

  • Less time and effort on paperwork and more time to spend with clients
  • More proactive contact by case managers throughout the lifecycle of a claim
  • Reassurance that your client has been given the support they need to reach their goals

Resolution Life claims paid 2022

View the claims paid

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations. 

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.