In 2025, Resolution Life paid out $909 million in claims1 to over 8,900 customers across life, TPD, trauma and income protection. Insurance is a promise – to protect your clients when the unexpected happens.
Our claims approach
We understand that making a life insurance claim can be an emotional and challenging time for your clients and their families. When your clients need to claim, our focus is on making the claims process clear, fair, and consistent - so you can support them with confidence and certainty.
We’re here to support and guide your clients through the process. It’s all part of our commitment to giving Australians confidence at every life stage.
How to make a claim
You can start a claim in a few simple steps on Make a claim - Resolution Life.
- Submit a notification
Lodge a claim through the MyResolution life portal or complete the relevant online form:
• Death notification
• Illness or injury notification - We’ll take it from there
We’ll contact your client to understand their situation and provide the required forms. - Ongoing support
A dedicated case manager will guide your client through each stage of the claim.
View the claims guide to understanding the RLA claims process and what to expect.
Claims at a glance (2025)
$909m paid in claims
97% of claims accepted
8,963 customers supported
Around $2.5M paid every day
Discover more about Resolution Life’s claim payments by visiting our 2025 claims paid data.
What you can expect
We aim to provide a consistent and transparent experience throughout the claims process, including:
- Clear communication at each stage of the claim
- Regular updates from a dedicated case manager, and
- Evidence-based, fair decision-making.
Supporting real client needs
The most common types of claims relate to mental health conditions, heart disease, and musculoskeletal issues, reflecting the real risks your clients face.
Having the right cover in place can make a meaningful difference when it’s needed most.
Our claims approach
We understand that making a life insurance claim can be an emotional and challenging time for your clients and their families. We’re here to support and guide your clients through the process. Our duty to all of our customers is to be fair, honest, and reasonable, and to handle all claims in a professional, sensitive, and timely manner.
The Life Insurance Code of Practice
We are bound by the Life Insurance Code of Practice (the Life Code). The Life Code was designed to promote high standards of customer service across the life insurance industry and set a framework for insurer conduct and responsibilities. The Life Code sets out timeframes for us to respond to claims, complaints, and requests for information. To learn more, you can access the Life Code on the Council of Australian Life Insurers (CALI) website cali.org.au.
Claims and acceptance rates across all benefit claim types submitted to Resolution Life Australia in 2025 (advised and direct).
Important information
Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.
