We are updating our website
So that we can direct you to the right page,
please select your product from the list below.
What is changing?
Insurance quote requests will no longer be serviced over the phone. We have created a range of digital quoting solutions that will not only save you valuable time but provide you with a more convenient and seamless experience.
Depending on the product and quote required, you may be able to obtain the quote immediately. Quotes for other products will need to be requested via the quote request form in My Resolution Life and will usually be sent within 1-2 business days but may take longer if the quote is complex. Please see below for step-by-step instructions on how to lodge your quote request online.
We are committed to providing you with a smoother and more efficient experience, and this change will enable you to generate quotes quickly and conveniently.
Please view our range of quoting solutions options below.
How to make a quote request
| Quote type | What can I do? | How to request it | Step-by-step user guides |
| Quotes for existing policies |
Request all policy alteration quotes including increases, decreases, addition and removal of cover. Depending on the product and quote required, you may be able to obtain the quote immediately. The below products are eligible to obtain quotes immediately
Quotes for other products will usually be sent within 1-2 business days but may take longer if the quote is complex. |
If you don't have access to My Resolution Life, please use this form to request your quote. Haven’t used My Resolution Life before? Learn more here. |
Download the user guide: |
| Quotes for a new policy | Access the Elevate online quoting tool - a tool that supports new business and conversion quotes. The tool allows you to calculate a change to a customer's premiums and then apply those changes to the customer's policies. |
Haven’t used My Resolution Life before? Learn more here. |
Frequently asked questions
What if I have a question about a quote?
Please use live-chat to enquire about a submitted quote request or to clarify any questions you might have.
In My Resolution Life
- Login to the My Resolution Life portal
- Click Chat in the bottom right hand corner to chat to us
On the Resolution Life website
- Click the chat icon in the bottom right hand corner of this page to chat to us
- Type [agent] and follow the prompts to be connected to one of our consultants
Please note our live-chat service hours are 9:00am - 5.00pm (Sydney time) Monday to Friday.
What if I don't have access to My Resolution Life?
How do I onboard new staff to access My Resolution Life?
You can onboard new support staff to My Resolution Life, manage their details and activate or deactivate staff members. You also have the option of giving a specific staff member access to your portfolio. By doing this, you can create a whole-practice view for dedicated support staff members.
- Log in to My resolution Life to set up your new staff member's access
- Once logged in, you can select [Manage] then [Adviser Staff Credentials]
- You can then send your staff member an invite by selecting [Invite New Adviser Staff] in the top corner
- You simply need to complete some information to send your staff member an invite
- Your staff member will receive an email in their inbox - they will need to click on the link within 24 hours of receiving the email to complete their login
- Their username will be their staff email address
Download the user guide: Onboard support staff
Important information
Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.
If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.
