Standard premium rates are increasing for selected Resolution Life products
At Resolution Life, our priority is protecting your clients when it matters most, both now and into the future.
Supporting your clients
In 2025, we supported many of your clients in their greatest times of need – and we couldn’t have done it without you.
As you support your clients through their cover decisions, reliability at claim time remains a key priority.
In 2025:
we paid over $900 million in claims
to 8,963 customers facing serious illness, injury, or loss
equivalent to around $2.5 million per day.
Why are premiums changing?
Like other life insurers, we regularly review pricing, including reviewing claims experience. Our claims experience has been consistent with the broader life insurance industry which continues to face sustained claims pressures, particularly across Total and Permanent Disability (TPD) and Income Protection (IP), including the ongoing impact of mental-health-related claims.
In recent years, both claim volumes and costs have increased. Over the past few years, we have absorbed some of these rising costs, unfortunately this is no longer sustainable.
As a result, we’re now making targeted premium rate changes to support the ongoing sustainability of the insurance pool and our ability to support your clients at claim time. Changes are limited to specific segments where experience has materially diverged from what we expected.
What is changing?
Following a review of our insurance portfolio we’re updating premium rates for Resolution Life retail policies with Total and Permanent Disability (TPD) cover and Income Protection/Business Expenses cover (white collar occupations only).
Changes apply to selected products and benefits – so not all clients or policies will be affected. Your clients may also see additional changes due to age-based increases, and indexation (CPI) (if opted in).
| Firstcare Lifetime Protection policies (FLP)3 | Policies - ex AC&L | Elevate and ex AXA policies | |
| Cover type | % base premium rate change1 | ||
| Total and Permanent Disability (TPD) | 25% | 20% | 30% |
| Income Protection/ Business Expense - white collar occupations2 | 10% | 10% | 10% |
| Death | No change | No change | No change |
| Trauma | No change | No change | No change |
1 The percentages shown in the table reflect changes to the underlying base premium rates only and will apply for all policies in plans and options to which the underlying base premium rate apply. Your client’s total premium at renewal may increase by more than this, as it can also be affected by other factors such as their age, discounts applicable, and any inflation adjustments applied to their cover. Percentages shown may differ due to calculation methodology and rounding.
2 White-collar occupations are categories 2A, 2S, and A for Firstcare Lifetime Protection policies and category A for all other policies.
| Firstcare Lifetime Protection policies (FLP)3 | Policies - ex AC&L | Elevate and ex AXA policies | |
| When we start writing to customers | 17 August 2026 (45 days’ notice) | 5 September 2026 (100 days’ notice) | 5 September 2026 (100 days’ notice) |
| When new premium rates will apply - for policy anniversaries on or after | 1 October 20263 | 14 December 2026 | 14 December 2026 |
3 Firstcare Lifetime Protection TPD policies that were transferred from GIO will have the rate change effective from 14 December 2026, with the SEN sent 100 days prior to policy anniversary.
Pricing information
Premium rate increases vary depending on product series.
When will changes apply?
Premium rate changes take effect from each client’s next policy anniversary starting from 1 October 2026 or 14 December 2026, depending on the product (see the pricing flyer).
How will your clients be notified?
We’ll begin notifying your clients of premium rate changes by email or post from
- 17 August 2026 – for Firstcare Lifetime Protection clients
- 5 September 2026 – for other impacted policies.
Your clients will first receive notification of the increase via a:
These documents will help explain the changes and what they mean.
The new premium will be confirmed in the client’s annual renewal or new premium notice ahead of their policy anniversary. In most cases, this is provided around 60 days before policy anniversary, or 45 days for Firstcare Lifetime Protection customers.
Your clients will also be directed to an online support page, where they can access further information and understand the options available to help manage their cover.
How can you tell which of your clients are impacted?
You can view your renewal client listing from your weekly email ahead of your client’s policy anniversary.
- Access your impacted client list
View your repriced client list via your BDM. - Plan ahead
Your renewal client lists are available ahead of the client’s policy anniversary, allowing you to identify impacted clients in advance and prepare for client conversations.
Supporting you and your clients
Clients may have questions about premium changes.
These resources may help support you in these conversations:
Explain the drivers of premium changes
- including industry trends
Understand that premiums may also change due to age and CPI (inflation) adjustments
Help your clients review their cover to ensure it remains aligned to their needs
We’re here to help
We’re here to support you in navigating premium change conversations with your clients. Please contact your local Business Development Manager who can provide further support.
Frequently asked questions
What products are impacted by premium rate changes?
Changes apply to selected Resolution Life retail products, including Elevate and other risk policies. You can view the pricing flyer for more details.
Are all clients affected?
No. Changes are targeted by product and benefit, and not all customers or policies will be impacted.
We have taken a targeted approach to apply premium rate increases only to selected products and benefits where claims experience has materially changed.
Will the cost of my client’s optional benefits change as well?
If your client has optional benefits (for example, additional or add-on cover options), their cost may also increase. This is because these options are typically priced as a percentage of their main benefit, so when the underlying premium rate changes, the cost of those options will also adjust accordingly.
For Income Protection (IP), what occupation categories are classed as white collar?
For Income Protection (IP), white-collar occupations are based on the occupation category assigned to the policy and shown on client communications.
| Products | Occupation category |
| Firstcare Lifetime Protection | 2A, 2S, and A |
| Other risk policies | A |
When does the new pricing take effect?
New premium rates apply from each client’s policy anniversary and will be introduced progressively over time.
The first effective dates are:
- 1 October 2026 – Firstcare Lifetime Protection policies (excluding GIO-originated policies)
- 14 December 2026 – All other policies
You can view the pricing flyer for more details
How and when will my clients be notified?
Your clients will be initially notified of the % change to their premium rate via a Significant Event Notice (SEN) from
- 17 August 2026 for Firstcare Lifetime Protection policies
- 5 September 2026 for all other policies
Then we’ll notify your clients in their annual policy communications, which will include updated premium amount details. Notifications will occur gradually over the following year, as customers approach their policy anniversaries.
As always, customers will be encouraged to talk to their adviser before making any decisions about their cover.
Will all clients receive communications about the premium changes?
Premium change communications are issued based on the timing of their policy anniversary and the impact the premium changes will have on your client’s cover. All impacted clients will continue to receive relevant information about their premium changes through their annual renewal notice, which includes details of their updated premium. Find out more.
What can clients do if affordability is a concern?
There are a range of options to help manage affordability when reviewing your client’s cover. Where possible, it can be helpful to start with adjustments that maintain the core level of protection before considering more significant changes.
For example, your clients may be able to:
- remove or adjust optional benefits
- review premium structure or cover levels
- request reassessment where health or lifestyle has improved – your client has a loading or if they have ceased smoking
- consider turning off indexation (opt out of inflation adjustments) to help slow future premium increases.
Turning off indexation (inflation adjustments) can reduce future cost increases in the short term, although it may also reduce the real value of benefits over time, so it’s important to consider the trade-offs in the context of your client’s needs.
You can share our online affordability resources to help guide these conversations and support your clients in understanding their options.
If my client has a discount, will it continue following the reprice?
If a client has a discount applied, it will continue in line with its previously agreed timeframe.
Are Business Expense benefits impacted by these changes?
Yes, Business Expense is impacted for your white-collar occupation clients. Any applicable premium changes will follow the same timing, with updates reflected at your client’s next policy anniversary.
You can refer to the pricing flyer for specific details on impacted policies.
How can I tell which of my clients will be repriced?
You’ll be able to view your renewal clients through your weekly notification email and via the My Resolution Life Adviser Portal.
If you need further assistance for specific clients, your Business Development Manager can also provide support.
Are clients who were part of the level premium remediation being repriced?
If any of your clients were impacted by the level premium remediation in 2025, they will not have these premium rate changes applied to the premium associated with their existing sum insured, in line with the updated interpretation of policy terms implemented at that time. However, the premium rate change will apply to the portion of a client’s premium related to any future increases in sum insured amount due to indexation/inflation (CPI).
You can refer to your previously provided list of remediated clients.
What happens if my client is on claim?
If your client is on claim when premium rate changes are applied, the changes will still take effect on the next anniversary after the effective date for the client. If premiums are being waived, the premium will continue being waived and they will not be required to pay any premium until circumstances change such that they are required to resume paying premiums. At this point, when the client resumes paying premiums, the reprice will have been taken into account in the new rate. If your client’s claim is being assessed on the premium due date, they must still pay the premium. (The payment may be refunded if the claim is paid).
Will my commission change?
Commission rates have not changed.
Important information
Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
The contact details for Resolution Life can be found at resolutionlife.com.au/contact-us.
