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We’re invested in updating My Resolution Life

We have designed our integrated digital platform My Resolution Life to improve your day-to-day interactions with us, and provide an option for self-service.

We understand that at times, it has been challenging for you and we appreciate your patience.

Since the release of My Resolution Life in September 2021, we have continued to add new functionality and correct issues. Based on your feedback, we have prioritised our rollout to improve your portal experience throughout 2022.

You can no longer access information on AMP Planner Portal relating to products issued by Resolution Life. This includes Resolution Life client lists, product information, processes and Elevate Online quotes.

What you can do on My Resolution Life today

  • View and download your client listing
  • Raise a general request
  • View service requests and outstanding items
  • View customer statements and correspondence (Currently available for limited document types – we appreciate your patience as we roll this out to further document types)
  • Update a customer’s details (It can currently take up to 5 days for this update to be visible in My Resolution Life):
    • Email
    • Phone number
    • Address
  • View a customer’s policy details:
    • Account balances (Available for most product groups - we appreciate your patience as we roll this out to further product groups)
    • Benefit descriptions
    • Unit prices and crediting rates
    • Investment details
    • Instalment premiums
    • Withdrawal values
  • Give your support staff member access to My Resolution Life
  • Find product specific forms in customer view, or our master forms list in adviser view
  • Access the Elevate online quoting tool - a new tool that supports new business and conversion quotes
  • If you are a licensee, you will be able to log into the Licensee Portal to access your commission statements
  • View missed payments reports
  • View your customers’ transaction history - Available for all product groups except for the following:

Some Product and Investment Option names have been updated.

Information on your policy or investment can be found in the My Resolution Life portal or click to register.

My Resolution Life updates coming soon

Over the next few months, you can expect to see the following:

  • Addition of improved customer and policy specific information
  • Growth bond account balances
  • A new self-service capability which will allow you to calculate a change to a customer’s premiums and then apply those changes to the customer's policies. Initially only for Elevate. We will continue to add products over the next few months.
  • You will be able to manage your customers' payment details, make ad-hoc payments on your customers' behalf, update their payment details and view their payment history.
  • We are exploring options which will enable customers to withdraw and receive payments in a more timely manner.

What you can do while we work on the updates

We are committed to regularly enhancing My Resolution Life, and we will continue to build more functions. In the meantime, please continue to use the interim processes in place for:

Submit Know Your Customer (KYC) lodgement  
  1. Search for the correct form on resolutionlife.com.au - search for ‘KYC’ form and choose the correct one (there are 4).
  2. Complete the form and save as a PDF to desktop.
  3. Click on the Online enquiry form and complete step 1.
  4. Go to step 2, select 'Submit a KYC form' and select request type.
  5. Upload KYC form.
  6. Click submit.
Request a premium calculation/illustration
  1. Log into My Resolution Life
  2. On your landing page, on the left hand navigation, select ‘Request’ and then select ‘a quote/illustration’.
  3. A form will appear. Complete the relevant fields and click ‘Submit’.
  4. One of our team members will respond within 5 days with your requested premium calculation or illustration, or may reach out with further questions.

Catch up on the latest digital updates each month

Our monthly adviser newsletter highlights the latest My Resolution Life enhancements you need to know about, along with handy tips on using the portal. Keep an eye out in your inbox for the latest edition.

Important information

Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.