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Adviser FAQs
Changes regarding former AIA Australia policies
What is my adviser ID?
Your adviser ID is an alpha-numerical code, issued to you by Resolution Life e.g. NCWB2-A. This is different to your AIA Australia (AIAA) Adviser code. If you have existing Resolution Life clients, this ID will already be in use. If you do not know your adviser ID, please email adviserregisters@resolutionlife.com.au.
What is my sales ID?
Your sales ID is your former AIAA/ex-CBA sales ID - also referred to as your Commission Account Payment System (CAPS) Number, Adviser Site User ID or Agency Number. You will need this to apply for annuities in our quoting tool in the My Resolution Life portal.
What’s the difference between my adviser ID and sales ID?
Adviser ID is an alpha-numerical code issued to you by Resolution Life. It is used to login to My Resolution Life portal.
Sales ID is used for any quotes online through My Resolution Life portal. You would have been issued your sales ID by AIAA/CBA.
What Sales ID do we need to use to generate an annuity quote?
When you log into My Resolution Life portal, your adviser ID is mapped to your sales ID. The sales ID will populate automatically in the quoting engine.
What is My Resolution Life portal?
My Resolution Life portal is an online portal designed to help you manage your clients’ insurance, superannuation and investments with Resolution Life. Both advisers and customers can access My Resolution Life portal. Visit the My Resolution Life information page to find out more.
How do I login to My Resolution Life portal?
Visit our Adviser Support website and click ‘Login to My Resolution Life’ on the top right-hand corner of the screen. Login with your Adviser ID, which is an alpha-numerical code issued to you by Resolution Life e.g. NCWB2-A. This is the same Login ID you may already be using to login to My Resolution Life portal now.
How do I register for My Resolution Life portal?
If you are new to Resolution Life, please email adviserregisters@resolutionlife.com.au. You will receive an onboarding email with your Resolution Life adviser ID, which you will need to login.
Once you receive your Resolution Life adviser ID, visit our Adviser Support website and follow the below steps:
• click ‘Login to My Resolution Life’ on the top right-hand corner of the screen.
• Click on Set/Forgot your password? and follow the steps to create a new password.
• When prompted for a username, enter your alphabetical adviser code.
• A security code will be sent to your business mobile number or email address we have on record.
• Enter your new password and submit.
Visit our online help centre if you are having trouble logging in.
How do I reset my password?
Visit our Adviser Support website and follow the below steps:
• click ‘Login to My Resolution Life’ on the top right-hand corner of the screen.
• Click on Set/Forgot your password? and follow the steps to create a new password.
• When prompted for a username, enter your alphabetical adviser code.
• A security code will be sent to your business mobile number or email address we have on record.
• Enter your new password and submit.
Visit our online help centre if you are having trouble logging in.
What is my username for My Resolution Life portal?
Your username is your Resolution Life alpha-numerical adviser ID e.g. NCWB2-A. This is different to your AIAA adviser code.
If you do not know your adviser ID, please email adviserregisters@resolutionlife.com.au.
Where can I access help for My Resolution Life?
Visit our online help centre.
My Resolution Life portal
You can log in to My Resolution Life portal using your Resolution Life adviser ID. If you’re having trouble logging in, please read our FAQs or visit our help centre.
Important information
Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.
