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We understand that the lead-up to the holidays is often one of the busiest times for financial advisers. We hope this communication assists you in finalising your client matters and planning for your well-deserved break.

Resolution Life remains committed to supporting advisers. Our administration support staff will continue to process essential transactions throughout this period. Our contact centre and click-to-chat service will be operating on the following schedule to ensure business continuity:

Dates

22 Dec – 9am – 5pm (AEDT)  

23 Dec – 9am – 5pm (AEDT)  

24 Dec – 9am – 3pm (AEDT)  

25 Dec – Closed – Christmas  

26 Dec – Closed – Boxing Day  

29 Dec – 9am – 5pm (AEDT)

30 Dec – 9am – 5pm (AEDT)

31 Dec – 9am – 3pm (AEDT)

1 Jan – Closed

2 Jan – Closed   
 

Note: some of our additional support initiatives to help customers manage their insurance policies will be paused between 19 December 2025 and will recommence from 12 January 2026.

For instant policy information and self-service capabilities during this time, please log in to My Resolution Life Portal.  

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations. 

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.