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ASIC have recently updated their life insurance claims comparison tool with the latest statistics on claims performance across the industry. We’ve undergone a transformation in our claims process over the past few years so we’re excited to share with you the results for July 2021 – June 2022.
Highlights of our performance
We deliver fastest speed to assessment in three of seven insurance categories
We deliver the highest acceptance rate in four of seven insurance categories
We have a faster than industry average speed to assessment in six of seven categories
We’ve shown improved or steady speed to assessment in five of the seven categories
We’ve shown improved acceptance rates in all seven categories.
Our performance against industry averages
Speed to assessment (retail categories)
Acceptance rates (retail categories)
Continuing our performance
Our performance over the last few years is testament to our focus on our customers and belief in continual improvements. The outcomes for the last financial year is evidence of the ongoing improvements we’ve made. We continually review our processes to deliver optimal better outcomes for customers, with faster turnarounds and fostering more supportive relationships to get customers back on their feet faster.
We’ll also continue to build on this momentum with further improvements in service delivery as more experts in claims management are created and the technology improves even further.
We’ll keep you updated in future newsletters.
For more information
You can read our 2021 claims paid brochure for more information on how we have helped our customers.
Read the November 2022 newsletter articles
- We’ve improved our service times
- Our claims performance for July 2021-June 2022
- Get more information instantly with the latest insurance premium calculator updates
- A digital, easier way for our customers to complete KYC checks
- Seven pension/annuity investment options to be renamed
- Your Resolution Life contacts for further support
- Insurance Transfer Offer – helping customers retain their insurance
- Improving the customer experience for inflation adjustments
Important information
Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.
If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.
