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Resolution Life Australasia have made some changes to the way we support our advisers.

To ensure your queries are attended to promptly, please direct your emails and requests through to the relevant teams listed below rather than directly to Business Partnership Managers or Adviser Support Managers.

To better serve our various distribution networks, we have created a number of access points for advisers to use.

  • For all policy queries, we have developed a new Click to Chat feature on our My Resolution Life Portal. This service will connect you to a staff member that will assist you in resolving the query or alternatively direct it to the appropriate area for attention.
  • Advisers and their staff can also send an email with their queries. This will place your issue into our workflow and it will be allocated and addressed in line with our service standards. Please direct your queries as per the table below to ensure they go to the team best suited to help.
  • Alternately, advisers and their staff can call the call centre on 133 731 and select the relevant option to access the support required.

Flexible Lifetime Solution and Flexible Solution

All queries should be directed to AMP on 136 267 or askamp@amp.com.au.

EnquiriesEmailPhone Number
Quotes/Enquiries/Documentsaskus@resolutionlife.com.au133 731 Option 2, 4
Product Upgrades/Transfer etcinsurance@resolutionlife.com.au133 731, Option 2, 4
Claims: Death *lifeclaims@resolutionlife.com.au133 731, Option 2, 3
Claims: All Other *claims@resolutionlife.com.au133 731, Option 2, 3
Claims: Group Plans *Claims_admin@resolutionlife.com.au133 731 Option 2, 3
Commissionsadviserremuneration@resolutionlife.com.au133 731 Option 2, 6, 1
Adviser Registeradviserregisters@resolutionlife.com.au133, 731 Option 2, 6, 2
Underwritingunderwriting_preassessment@resolutionlife.com.au133 731 Option 2, 5
Mature Productsaskus@resolutionlife.com.au133,731 Option 2, 2
My Resolution Life access supportaskus@resolutionlife.com.au133 731, Option 2, 1

 

Link Access 
Resolution Life public websiteResolution Life home page
Online formsFind a form - Resolution Life
My Resolution LifeLogin to the portal

 

Read the November 2022 newsletter article

Important information

Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters as well as the relevant product disclosure statement (PDS) or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision about the product. Consider speaking to a financial adviser if you have any concerns.

If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium they pay or the value of their investments. You can ask us for more details.