We are updating our website
So that we can direct you to the right page,
please select your product from the list below.
Migrating exAIA policies and enhancing our annuity quoting tool
We’re in the final stages of integrating all the former AIA Australia’s Super & Investment policy details into our product administration systems. This exciting step is expected to be completed early next month.
At the same time, we will be moving our annuities quoting tool into our My Resolution Life portal and enhancing the tool for an end-to-end digital experience. We’ll provide further updates in the coming weeks.
Celebrating Excellence: A Remarkable Service Case
We’re delighted to share exceptional feedback from Jackie a member of our Quality Assurance Team. Jackie recently reviewed a call handled by Senior Case Manager Nick.
Nick was managing a sensitive claim involving a customer with Parkinson’s disease. Despite the customer’s understandable emotional state, Nick’s empathetic approach made a significant impact. He acknowledged the customer’s difficult situation and offered to continue the call at a more convenient time, giving her the space, she needed to collect her thoughts and emotions.
Nick’s patience and understanding were evident as the customer discussed her condition, occupation, and functional barriers. He proactively gathered information, providing clarity about the process and next steps. His transparent and clear communication was commendable.
This call review stands as a testament to Nick’s outstanding work in supporting our customers during challenging times. His commitment to our Resolution Life values sets an inspiring example for everyone.
In Jackie’s words: “I completed a quality call review on one of Nick’s claims and wanted to provide feedback because this call was so great—it made me excited to hear all our Resolution Life behaviours displayed throughout the entirety of the call.”
This instance serves as a reminder of the impact our service can have on our customers’ lives.
Important information
Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.
