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If you have distributed (or distribute) any of the following products between 5 October 2021 and 30 September 2022 and have received a customer complaint about the product or how they were distributed, this reminder notice applies to you.

  • Any product (cover type) from the AMP Elevate insurance, Product disclosure statement and plan document
  • Guaranteed Super Account
  • Loan facility within Resolution Life whole of life and endowment insurance plans

Customer complaints about any of these products must be reported within 10 business days after 30 September 2022 (as specified in the TMDs).

Complaints data should include sufficient information for us to understand the substance of each complaint but should not include personal information about a customer, including their full name or plan number.

Please email the information to ddoreporting@amplife.com.au

More information

For more information about complaints reporting for products issued by Resolution Life or Equity Trustees Superannuation Limited (ETSL), contact your Business Partnership Manager. For more information about the Design Distribution Obligations regime, speak with your licensee or refer to ASIC Regulatory Guide RG 274.

What you need to know

Elevate Insurance consists of a number of separate financial products. The Life Insurance Superannuation Plan, TPD Insurance Superannuation Plan and Income Insurance Superannuation Plan are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757, AFSL No. 229757, RSE Licence No. L0001458 (ETSL) as trustee of the National Mutual Retirement Fund ABN 76 746 741 299. All insurance products under Elevate Insurance, other than the Life Insurance Superannuation Plan, TPD Insurance Superannuation Plan and Income Insurance Superannuation Plan, are issued by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life) directly.

The Guaranteed Super Account is issued by ETSL.

Resolution Life whole of life and endowment insurance plans are issued by Resolution Life and include: Whole of Life Plan, Premier Plus Lifestyle Protection Plan, Permanent Life Plan, Open Ended Lifestyle Protection Plan, Investment Only Lifestyle Protection Plan, Endowment Plan, Defined Period Lifestyle Protection Plan, Business Whole of Life Plan, Whole of Life Insurance Plan, Pure Endowment Plan, Endowment Insurance Plan, Children’s Whole of Life Insurance Plan, Children’s Endowment Insurance Plan and Business Insurance Plan

Any advice in this email is issued by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life) and the advice is general in nature.

Resolution Life is part of the Resolution Life Group and can be contacted on 133 731 or via the contact us page.

Other articles from the September newsletter

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations. 

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.