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If you have distributed (or distribute) any of the following products between 5 October 2021 and 30 September 2022 and have received a customer complaint about the product or how they were distributed, this reminder notice applies to you.

  • Any product (cover type) from the AMP Elevate insurance, Product disclosure statement and plan document
  • Guaranteed Super Account
  • Loan facility within Resolution Life whole of life and endowment insurance plans

Customer complaints about any of these products must be reported within 10 business days after 30 September 2022 (as specified in the TMDs).

Complaints data should include sufficient information for us to understand the substance of each complaint but should not include personal information about a customer, including their full name or plan number.

Please email the information to ddoreporting@amplife.com.au

More information

For more information about complaints reporting for products issued by Resolution Life or Equity Trustees Superannuation Limited (ETSL), contact your Business Partnership Manager. For more information about the Design Distribution Obligations regime, speak with your licensee or refer to ASIC Regulatory Guide RG 274.

What you need to know

Elevate Insurance consists of a number of separate financial products. The Life Insurance Superannuation Plan, TPD Insurance Superannuation Plan and Income Insurance Superannuation Plan are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757, AFSL No. 229757, RSE Licence No. L0001458 (ETSL) as trustee of the National Mutual Retirement Fund ABN 76 746 741 299. All insurance products under Elevate Insurance, other than the Life Insurance Superannuation Plan, TPD Insurance Superannuation Plan and Income Insurance Superannuation Plan, are issued by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life) directly.

The Guaranteed Super Account is issued by ETSL.

Resolution Life whole of life and endowment insurance plans are issued by Resolution Life and include: Whole of Life Plan, Premier Plus Lifestyle Protection Plan, Permanent Life Plan, Open Ended Lifestyle Protection Plan, Investment Only Lifestyle Protection Plan, Endowment Plan, Defined Period Lifestyle Protection Plan, Business Whole of Life Plan, Whole of Life Insurance Plan, Pure Endowment Plan, Endowment Insurance Plan, Children’s Whole of Life Insurance Plan, Children’s Endowment Insurance Plan and Business Insurance Plan

Any advice in this email is issued by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life) and the advice is general in nature.

Resolution Life is part of the Resolution Life Group and can be contacted on 133 731 or via the contact us page.

Other articles from the September newsletter

Important information

Any advice and information on this website is general in nature and is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), which is part of the Resolution Life Group. Resolution Life can be contacted on 133 731 or via the contact us page. The advice does not take into account your personal objectives, financial situation or needs. Therefore, before acting on the advice, you should consider the appropriateness of the advice, having regard to those matters.

Products in the National Mutual Retirement Fund are issued by Equity Trustees Superannuation Limited ABN 50 055 641 757. Insurance and Investment products are issued by Resolution Life.

If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium you pay or the value of your investments. You can ask us for more details.

All information on this website is subject to change without notice.