Transitioning to Acenda Life
As we build our businesses across Australia and New Zealand, we’re coming together under the Acenda Life brand from 2027, subject to regulatory approval. This is part of our broader plans to simplify our structure, create a more consistent experience for customers, advisers and partners, and support our long-term growth across Australia and New Zealand.
There is no immediate change to how you or your clients work with us, and no action is required.
The first step in our transition to Acenda Life is a proposed separation of one of our existing statutory funds, which currently contains assets supporting some of our policy owners in Australia and all our New Zealand policyholders.
This will remove unnecessary complexity from our business and ensure assets are clearly set aside to support the relevant policy owners in each country.
This step is subject to regulatory approval, and we’ll soon be writing to relevant Resolution Life Australia customers and Resolution Life New Zealand customers whose policies are included in the statutory fund to explain the proposal and invite their feedback.
Our existing Statutory Fund No. 1 will retain the assets supporting Australian policies, and a new Statutory Fund No. 5 will be established to hold the assets supporting New Zealand policies.
At the same time, we’ll let your clients know about our plans to become Acenda Life in 2027.
We’ll also write to you with more detail so you can answer any questions your clients may have.
More information, including FAQs, will be available on our website. Our contact centre will also be ready to take feedback from customers and answer questions.
We’ll keep you and your clients informed along the way. In the meantime, if you have any questions, please contact your local Business Development Manager or call us on 1800 879 078.
Did you know you can download a Plan Summary via My Resolution Life?
No more digging through information or waiting on requests - you can now quickly and securely download a comprehensive plan summary for your clients, all in one place. Depending on the product, it can include:
- Product details
- Insurance details
- Investment details
- Premium details
- Payment details
- Adviser details
How do I access the plan summary?
It’s easy! You can access it in 3 easy steps:
- Log in to My Resolution Life
- Search by ‘Client Policy Number’, enter the policy number into the box and click ‘Search’. In ‘Customer Search’ click on the ‘+’ then click ’View Policy‘
- From the left navigation, select ‘Documents & Forms’ and then ‘Plan Summary’ to automatically download the plan summary.
Which products is the plan summary available for?
Plan summaries are available for most products, with a few exceptions:
- Lifestream Guaranteed Income
- Tailored Annuity Plan
It’s important to note that any recent changes may not reflect in the plan summary.
Stay up to date with annuity rates and income payments
Access the latest Lifestream Guaranteed Income fixed term annuity rates and lifetime income payments to support retirement planning and client conversations.
Authority forms – moving to annual updates
From July 2026 we’re updating how we collect information to support ongoing Income Protection claim assessments, with a greater focus on phone-based engagement.
This means,
- we’ll speak more directly with clients (and, where needed, their treating health professionals) to gather information relevant to ongoing claim assessments
- this can reduce paperwork and speed up ongoing claim assessments and benefit payments.
As part of this change, we’ll now request updated authority forms annually to ensure client consent remains current.
What this means for you and your clients
- More proactive contact from our claims team
- Faster access to information to support timely claim assessments and benefit decisions
- Clearer consent processes aligned with industry standards
Our aim is to make the claims experience simpler for you and your clients, so they can stay focused on recovery.
EOFY information
2025 claims data now available
Longer lives need stronger income certainty
Australians are living longer, working differently, and carrying more financial complexity into retirement.
Keep building your CPD through the Education Hub
This July, you can earn up to 1.75 CPD points through two practical webinars designed to support client conversations and risk advice outcomes.
July webinars include:
- 23 July – SIS Simplicity: Examining the nuances of superannuation and insurance benefits (1 CPD point) Register now
- 30 July – Inside the industry: Government Policy with Zach Castles (0.75 CPD point) Register now
Additional webinars are planned for August, with more sessions available through the Education Hub in the months ahead.
You can also access a growing library of on-demand webinars through the Education Hub, allowing you to earn CPD points at a time that suits you.
Visit the Education Hub to register for upcoming sessions and explore available on-demand content.
Important information
Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations.
Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.
Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.
