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Introducing Andrew Long

Our new National Institutional Retirement Lead

Andrew joins Resolution Life from TAL where he was the New Partnerships Lead – Retirement, working with superannuation funds on retirement solutions.

Andrew is a passionate believer in lifetime income solutions that provide retiree clients and superannuation fund members with confidence to spend in retirement, with the certainty that their savings will go the distance in retirement.

In his new role at Resolution Life, Andrew will be responsible for developing commercial partnerships with superannuation funds, as well as financial advice licensees, on retirement solutions and annuities, with a focus on incorporating these solutions into the propositions that are offered to retiree clients and members.

Outside of work, Andrew is a sports fanatic and enjoys spending time playing golf and basketball. If you would like to connect with Andrew, please contact him on 0439 199 381 or via email at Andrew.long@resolutionlife.com.au. 

Life Matters - our customer newsletter

Earlier this week we sent Life Matters, our customer-facing email newsletter, to over 173,000 customers in Australia.

We tailor our newsletter to different age groups, ensuring that each article is relevant to the reader’s life stage.

This customer newsletter is a quarterly email which is sent to our retail customers across Australia and New Zealand. Through it, we seek to educate customers on matters relating to our products and their financial wellbeing.

Along with our regular economic update, this latest issue focused on a range of topics including:

•    When do I need to think about my life insurance? – highlighting some key moments throughout life, when a customer might want to review their insurance cover.
•    How much super should I have at my age? – providing tools and insights from various industry sources, and average balance recommendations from ASFA, based on age.
•    Working past retirement age – some of the key benefits and considerations for people planning to continue working past age 65.
•    Do I still need my life insurance? Highlighting the benefits and considerations for people aged over 65, when deciding whether they should continue their life insurance cover.
•    Superannuation boost for new parents – a summary of the recent legislation which has been introduced, ensuring new parents receiving the Governments paid parental leave, also receive superannuation payments.
•    Your guide to staying safe online – essential cyber security tips.

All articles encourage readers to reach out to their financial adviser if they need more information.
You can view our complete Insights library, featuring current and past newsletter articles.

Migration of remaining former AIA policies to My Resolution Life portal

We are in the final stages of integrating the last remaining former AIA Australia (AIAA) Super & Investment policy details into the Resolution Life Australia adviser and customer online portals. This exciting step is expected to take place over the coming weeks and is a culmination of 2 years of hard work.

This means that you will soon be able view your customers’ former AIAA policies through the My Resolution Life portal.

You can log in to My Resolution Life portal using your Resolution Life adviser ID. If you’re having trouble logging in, please read our FAQs or visit our help centre.

Your customers will also soon be able to view their former AIAA policy details via the My Resolution Life portal. We will be notifying customers over the coming weeks about this exciting development. We’ll let you know once the customer communication has been sent.

Changes to strategic asset allocations (SAA) and ranges for some investment options

In August, we advised that we’ll be changing the name, investment strategy, objective and Standard Risk Measure (SRM) band for some investment options to reflect the new options and the change of underlying investment managers. You can view the update here.

In addition to the above changes, we’ll be adjusting the strategic asset allocations and ranges for the following Super Retirement Fund (SRF) and Resolution Life (RLA) investment options. You can view details of the changes here.

We’ll progressively roll out the changes from December 2024, and customers will see the changes reflected in our documents and on My Resolution Life portal.

The Investment Report will be updated progressively with the changes. For a list of all available investment options, click here and select an investment type and product name from the drop-down box, then click on the Investment Report.

Customers who hold products with these investment options will be notified of the changes. 

Adviser remuneration

Important update: Changes to our remuneration communication method

For any enquiries or issues regarding commissions, the most convenient way to reach us is via email at adviserremuneration@resolutionlife.com.au.
You can also call us on 133 731 and follow the prompts, where you’ll be prompted to send your query to us via email.
If you are transferred to us from another Resolution Life team, you’ll be prompted to leave a voicemail, and we’ll contact you within 1-2 business days.

Below is a sample of the voicemail message you’ll receive:

Thank you for calling Adviser Remuneration.
Please note, from September 1 the Adviser Remuneration team will be switching to email enquiries only. You may reach us via email on adviserremuneration@resolutionlife.com.au.
Please leave a message with your name, contact phone number or email address, and the nature of your request. For requests about commission rates on a policy, please include the policy number, client name, the adviser code and adviser name. The Adviser Remuneration team will contact you in the next 1-2 business days.
 

Existing death claim calls

Important update: Changes to our existing death claim communication method

We have recently updated the way that we manage phone enquiries for existing death claim. This process is for both customers and advisers who contact us on 133 731.
If you call and have been waiting for more than 5 minutes, you’ll be given the option to leave a voicemail message, and the call will be returned within 1 business day.

A copy of the message inviting the caller to leave a voicemail is below:

None of our team members are available to take your call at the moment. If you would prefer to leave a voicemail, press 1. Please make sure you include your policy number and preferred timeslot you would like for us to return your call. Your call will be returned within one business day.

Elevate: Online changes to application for level premiums

We’ve introduced some changes for online Elevate applications. Any changes in ownership from super, self-managed super funds, or non-super to another entity type on a new policy, where the customer has previously been fully underwritten, the process you’ll now need to follow is a cancel and replace approach.

If the current policy is on a level premium structure, you must obtain a composite age from Resolution Life for quoting purposes. This ensures that the customer retains their level premium rate.

When submitting an Elevate application online through the My Resolution Life portal, you’ll need to generate a quote using the composite age provided in the composite age letter. Before submitting the application, please ensure the client’s current age is updated in the online application.

After submitting the application, you must email insurance@resolutionlife.com.au with the composite age letter and the composite age quote. The quote used during submission will reflect the client’s current date of birth and must be accompanied by an email containing the quote, composite age, date of birth and composite age letter, along with the service request ID. 

For any questions, please contact advisersupport@resolutionlife.com.au.

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product. 

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.