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We understand you will be going through a difficult time if you need to claim. So we've made the claiming process as simple as we can.

Step 1

Notify us as soon as it happens
Tell us about your event/situation as soon as possible. We'll explain what you need to do and what will happen next.
Step 2

Help us understand your situation
Everyone's situation is unique. When you contact us, our specialist claim intake team will ask you for information to start your claim.
Step 3

Your case manager will contact you
A case manager will be in touch to talk you through the claims process, and let you know about any further information we need to progress your claim.
Step 4

Information required
You must provide us with information that is reasonably necessary for the assessment of your claim. This may include medical, financial, occupational and functional information. We'll explain why we need the information we request. In some cases, we may ask you to see a medical or rehabilitation professional or speak with you in person to better understand your situation.

We may also review previous medical history and financial information to ensure the information we had at the commencement of your plan was accurate. 

Ongoing commitment
Where the claim is ongoing and not paid as a lump sum, your case manager will continue to work with you and inform you of any further requirements for the continuation of the claim.
Step 5 We'll review your claim, keeping you informed along the way
Step 6

We'll let you know the outcome of your claim
Based on your situation and plan we'll let you know the outcome of your claim. If your claim is accepted, payment will be made.

Where a death benefit is payable under a super plan, we'll pay the sum insured to the Trustee.

  • If this is ETSL, the proceeds of the plan will be paid to one or more of your dependants or to your legal personal representative.
  • If this is a trustee of an SMSF or small APRA Super Fund, this will be managed as per the trust deed.

For any other claim under a super plan, the Trustee will need to be satisfied that you've met the condition of release before making any payment to you.
Step 7

Supporting your recovery where possible
Research has shown that there are many benefits to recovering in a safe and supportive workplace. Resolution Life will help you return to work with the necessary support in place.

Your case manager and recovery specialist will discuss recovery options with you and, if appropriate, develop a tailored recovery plan.

 

Contact us

Get in touch with us as soon you can, in the way that’s easiest for you.

Online

Lodge claim using our claims notification service

If you are claiming  an income protection benefit, you can lodge your claim  in My Resolution Life online portal . You’ll find this under the ‘provide’ menu option on the left-hand side after you login.

Call us

133 731  - Mon to Fri 8:30am - 5pm (AEST) for Insurance Products

1300 366 214 - Mon to Fri 8:30am - 5pm (AEST) for Superannuation Products

Write to us

Resolution Life Claims, GPO Box 5441, Sydney NSW 2001

Did you know?

The Australian Death Notification Service (ADNS) is an initiative of the Registry of Births, Deaths and Marriages NSW on behalf of all state and territory Registries of Births, Deaths & Marriages, delivered in conjunction with the NSW Department of Customer Service. It is service which will enable people to notify multiple institutions of a death via a single secure online environment Please visit Australian Death Notification Service

Who should make the claim?

You should make the claim if you’re covered for:

  • TPD (Total and Permanent Disablement)
  • Terminal illness
  • Trauma cover
  • Income Protection.

Your nominated beneficiary (usually a family member) can claim your life cover if you pass away.

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at Resolution Life or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations. The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life is part of the Resolution Life Group and can be contacted via Contact us or by calling the phone number mentioned above.