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Data shows Resolution Life is one of the fastest insurers at resolving life cover claims, and the speediest when it comes to disablement and terminal illness support.
At Resolution Life, we know you rely on us in tough times, trusting us to handle claims sensitively and without delay. So, it’s good to know you can be confident we’ll be there when you need us most.
New data from the Australian Prudential Regulation Authority (APRA) confirms that in 2021 we had the fastest response times in the industry for death and terminal illness claims, taking an average of less than 25 days to process claims, with 97% accepted.1
We were also fastest in the sector for processing total and permanent disablement claims.
We performed better than the industry average for trauma claims, and on the industry average for income protection.
We take great pride in knowing that in the unfortunate event that you need to make a claim, most will be resolved without delay.
We’re equally proud that our claims acceptance rates compare favourably to our competitors.
In 2021, we had the highest acceptance rate in the industry for total and permanent disablement claims and higher than the industry average for income protection.
Resolution Life is one of the largest life insurers in Australia, proudly serving 1.1 million policyholders and beneficiaries.
The following table outlines Resolution Life’s claims performance compared with other major players in the Australian insurance industry in 2021. You can find out more about our claims performance on the Australian Government’s MoneySmart website here.
Resolution Life's claims performance in 2021
| Cover Type | Claims Acceptance Rate | Average Claim Time (Months) | ||||
| Resolution Life | Resolution Life Ranking* | Industry Average | Resolution Life | Resolution Life Ranking* | Industry Average | |
| Death & Terminal Illness | 97.1% | 4/8 | 97.1% | 0.8 | 1/8 | 1.5 |
| TPD | 89.2% | 1/8 | 82.5% | 5.4 | 1/8 | 7.4 |
| Trauma | 85.4% | 6/8 | 86.8% | 1.6 | 3/9 | 1.7 |
| Income Protection | 96.3% | 3/10 | 95.0% | 1.6 | 4/10 | 1.6 |
*Ranking is based on our position against the other major insurance providers with the Moneysmart report
[1] APRA, ‘Life insurance claims and disputes statistics December 2021’, 19 April 2022, accessed 22 August 2022.
What you need to know
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
If you decide to purchase or vary a financial product, Resolution Life and/or other companies within the Resolution Life Group will receive fees and other benefits, which will be a dollar amount or a percentage of either the premium you pay or the value of your investments. You can ask us for more details.
Resolution Life is part of the Resolution Life Group and can be contacted via contact-us or by calling the phone number mentioned above.
Life Insurance Code of Practice
The Life Insurance Code of Practice is issued by the Financial Services Council (FSC) and sets out the life insurance industry’s commitment to high customer service standards, consistency and principles of conduct. You can find more information here.
