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  • Helping you quickly when you need us most – our claims performance

Data shows Resolution Life is one of the fastest insurers at resolving life cover claims, and the speediest when it comes to disablement and terminal illness support.

At Resolution Life, we know you rely on us in tough times, trusting us to handle claims sensitively and without delay. So, it’s good to know you can be confident we’ll be there when you need us most.

New data from the Australian Prudential Regulation Authority (APRA) confirms that in 2021 we had the fastest response times in the industry for death and terminal illness claims, taking an average of less than 25 days to process claims, with 97% accepted.1

We were also fastest in the sector for processing total and permanent disablement claims.

We performed better than the industry average for trauma claims, and on the industry average for income protection.

We take great pride in knowing that in the unfortunate event that you need to make a claim, most will be resolved without delay.

We’re equally proud that our claims acceptance rates compare favourably to our competitors.

In 2021, we had the highest acceptance rate in the industry for total and permanent disablement claims and higher than the industry average for income protection.

Resolution Life is one of the largest life insurers in Australia, proudly serving 1.1 million policyholders and beneficiaries.

The following table outlines Resolution Life’s claims performance compared with other major players in the Australian insurance industry in 2021. You can find out more about our claims performance on the Australian Government’s MoneySmart website here

Resolution Life's claims performance in 2021

Cover Type Claims Acceptance Rate Average Claim Time (Months)
Resolution Life Resolution Life Ranking* Industry Average Resolution Life Resolution Life Ranking* Industry Average
Death & Terminal Illness 97.1% 4/8 97.1% 0.8 1/8 1.5
TPD 89.2% 1/8 82.5% 5.4 1/8 7.4
Trauma 85.4% 6/8 86.8% 1.6 3/9 1.7
Income Protection 96.3% 3/10 95.0% 1.6 4/10 1.6

*Ranking is based on our position against the other major insurance providers with the Moneysmart report


 

[1] APRA, ‘Life insurance claims and disputes statistics December 2021’, 19 April 2022, accessed 22 August 2022.

Important information

Where the information on this website is factual information only, it does not contain any financial product advice or make any recommendations about a financial product or service being right for you. Any advice is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the product disclosure statement and policy document for the product. Any guarantee offered in the product is only provided by Resolution Life. Any Target Market Determinations for our products can be found at resolutionlife.com.au/target-market-determinations

Resolution Life does not make any representation or warranty as to the accuracy, reliability or completeness of material on this website nor accepts any liability or responsibility for any acts or decisions based on such information.

Resolution Life can be contacted at resolutionlife.com.au/contact-us or by calling 133 731.