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It’s important to understand the type of cover you have and the amount you’re covered for, which can be viewed easily through My Resolution Life portal. The portal helps you to stay updated about your level of cover.

You may be eligible to make changes to your insurance cover with us. You can learn more about the types of cover we offer and what else you need to consider when reviewing your insurance.
 

Claims summary

We manage a wide range of claims, reflecting the diversity of our products and our customers' needs. These claims cover a broad range of scenarios, meaning that we provide the necessary support when it’s needed the most.
 

Summary of Resolution Life’s overall insurance claims

Summary of Resolution Life's overall insurance claims. Paid trauma claims is 34%. Paid total and permanent disablement claims is 30%. Paid death and terminal illness claims is 27% and Income protection claims paid is 9%.

 

 Overall insurance claims: males vs females

Comparing overall insurance claims against males and females. The top six claim types for males are 17% mental health disorders. 17% musculoskeletal. 12% accidents and injuries. 11% heart attack, stroke and other circulatory diseases. 9% cancer – other and 8% nervous system disease. The top six claim types for female are 22% mental health disorders. 14% musculoskeletal. 11% nervous system disease. 10% cancer – other. 9% cancer – breast and 7% heart attack, stroke and other circulatory diseases. In 2024, 74% of males had a claim in the top six categories. We also had 73% of females with claims in the top six categories.


 

Our claim's philosophy

At Resolution Life, we’re committed to being there for our customers to help them realise their best life. Our approach is built on three core principles:

1.    Support: We are here to assist customers throughout their claims journey, providing the help and guidance needed.
2.    Transparency: We believe in clear and open communication, ensuring customers understand every step of the claims process.
3.    Caring: We approach each claim with empathy and compassion, making sure customers feel valued and supported.

To learn more about how much Resolution Life has paid for 2024, visit Resolution Life claims paid data 2024.

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product. 

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life can be contacted via contact us or by calling the phone number mentioned above.