Supporting our customers through life's unexpected moments

Life, as we all know, can be unpredictable. With Resolution Life, you get the comfort and confidence of knowing high-quality support is there if you need it. 
 

Supporting customers through life's challenges

In 2025, we paid over $908 million in benefits to more than 8,900 customers and their families.

Every claim paid represents meaningful support at a critical time. Over the years, we’ve helped countless customers navigate life's challenges with greater financial security and assurance.

In 2025, we provided support across a range of claim types: 

• Income Protection: 4,118 claims paid, helping customers maintain financial stability while recovering from illness or injury. 
• Life Insurance: 3,871 claims paid, providing financial support to customers and their loved ones when it mattered most. 
• Total and Permanent Disability (TPD): 702 claims paid, supporting customers impacted by life-altering injuries or illnesses. 
• Trauma: 272 claims paid, helping customers focus on treatment and recovery when facing serious health conditions. 
   

The story behind the numbers 

The claims we pay demonstrate that illness, injury, and serious health conditions can impact people at any age and life stage. Insurance plays an important role in helping people maintain financial stability when the unexpected occurs, whether by supporting customers who become temporarily unable to work or providing assistance following life-changing events. 
 

A claims experience you can trust 

At Resolution Life, we get that making a claim can feel overwhelming – especially when you’re already navigating a difficult time. That's why we make the process as simple and straightforward as possible, providing clear communication, dedicated specialist support, and compassionate guidance every step of the way. 

Because if the unexpected happens, the last thing you should be worrying about is whether your insurer will really be there for you. 

If you need to make a claim, get in touch as soon as possible – we're here to help and talk you through the different options available. 

Read our 2025 claims summary here. 

_{The claims statistics and amounts in this article are based on Resolution Life's internal claims data for 2025 and relates to claims paid and claim decisions made during that period. All claims are assessed on their individual merits in accordance with the applicable policy terms, conditions and exclusions. Past claims experience is not indicative of future claims outcomes. For more information about your cover and how claims are assessed, please refer to your policy documents or contact us.}