At Resolution Life we are committed to ensuring that the personal information you provide to us remains secure, is only used for the purposes for which it is collected and that you are aware of what information is held and your rights.
We collect your personal, and in some circumstances, your sensitive information, from you directly or from those authorised by you such as family members, financial advisers, your employer, other insurers, as well as others we consider necessary including our partners, associates, government entities or service providers.
The information we collect is used to enable us to provide our products and services including to process and settle claims and complaints, verify your identity, make offers of products and services provided by us, and conduct market or customer research to determine those products or services that may suit you.
The types of information we collect will depend on your relationship with us and we will only collect your personal information where we are required to or as authorised under various laws including privacy and data collection, financial services, superannuation, taxation and anti-money laundering and counter-terrorism financing laws.
We may disclose your personal and sensitive information to others with whom we have business arrangements for the purposes listed above and may include our Trustee, insurers, reinsurers, service providers we engage to provide us with services, advisers, or where the disclosure is required to government, law enforcement, dispute resolution, statutory or regulatory bodies. Some of these third parties may be located outside the country of collection such as New Zealand, India, Taiwan, Bermuda, and the United States of America.
When you provide personal information about other individuals, we rely on you to have made them aware that you are providing the information to us, how they can access it and all other matters described in this Privacy Notice. We rely on you to have obtained their consent on these matters.
You can seek access to and correct your personal information by contacting us. You may not access or correct personal information of others unless you have been authorised by them or are authorised under law or they are your dependants.
If you do not agree with the above or provide us with your personal and sensitive information as required, we may not be able to provide you with our products or services.
For more information about our handling of personal and sensitive information, including further details about access, correction, and complaints please see our privacy policy below or by contacting us at one of the following:
Australia
Phone: 133 731
Email: askus@resolutionlife.com.au
New Zealand
Phone: 0800 808 267
Email: askus@resolutionlife.co.nz
Privacy policy
What you need to know
Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at Resolution Life or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.
The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations. The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.
Resolution Life is part of the Resolution Life Group and can be contacted via Contact us or by calling the phone number mentioned above.
