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Congratulations

If your policy has reached maturity, then congratulations are in order. Thank you for being a long-term customer with us. It is now time to consider your options.

How to find your balance

You can find your balance in our latest letters to you. Contact us.

Your Options

1. Withdraw your money

To withdraw your money, you’ll need to complete the withdrawal form, which may have been sent to you with your maturity letter. If so, please complete and return it to us at the address below, along with any other forms and the documents we listed in your letter.

To request a withdrawal form or any other forms, please call or email us.

Post your forms and certified documents to us at:

Resolution Life
GPO Box 5441
Sydney NSW 2001

2. Stay with us by opening a new account

If your maturing product is a super policy and you would like to reinvest your money into a super product, the Guaranteed Super Account (GSA) (formerly Retirement Savings Account (RSA)) is available as a reinvestment option. Alternatively, you may have an existing product with another super fund which you can transfer your funds in to.

The GSA is a capital guaranteed, simple super product with no insurance attached. Learn more here. If you wish to apply, we will then transfer your funds across and you do not need to complete any further documents.

Before making any decision, it is important to consider whether the GSA or any existing super product is suitable to your personal objectives, financial situation and needs. You may want to seek financial advice before making a decision.

3. Extend your maturity date

You may be able to continue your plan by extending the term. This will depend on your plan. If you would like to know whether your product is eligible to extend, or would like more details, email or contact us. Please remember, if you would like to extend your term, you will need to do so before your maturity date. Your financial adviser can explain the benefits and options available. If you would like help finding an adviser, visit Moneysmart’s financial advisers register. 

4. If we don’t hear from you

If you don’t do anything the default payment on maturity will be

  1. Whole of Life and Endowment plans (ordinary)

    We’ll treat your money as unclaimed money and keep it in our unclaimed maturities account until we either need to transfer it to the relevant government body or receive your payment instructions (whichever happens first).
  2. Whole of Life and Endowment plans (superannuation)

    The plan benefits may be transferred to the Australian Tax Office (ATO) in accordance with the relevant legislation if we don’t receive your payment instructions. The ATO will then attempt to reunite you with your super.

Certified Copies

Certifying copies of documents

It’s important that you send us the original certified copies of your documents in the mail (i.e. photocopy the document and have the copy signed by an authorised person). We can’t accept scans or copies of the certified documents. These identification and security measures exist to prevent fraudulent access to customer accounts.

A copy of a document must be certified to be a true and correct copy of the original document. Only certain people can certify copies (e.g. justice of the peace, solicitor, doctor or accountant).

Know Your Customer forms

Forms

If the policy owner is a company, trust or other organisation, you’ll need to download and complete the relevant Know Your Customer form:

Help

We’re here to help

If you have any questions, please speak to your financial adviser or contact us.

You should consider your own personal objectives, financial situation and needs before making any decision.

Any information on this page is general in nature. This document does not take into account your personal objectives, financial situation and needs. Before you make any decision it is important that you consider these matters and read your Policy Document. General information can be found on the Resolution Life Website resolutionlife.com.au/resolution-life-conventional-products. You should consider obtaining financial advice before making any decision.

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product. 

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations (TMDs). The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.