AMEX no longer accepted as a payment method

We are no longer accepting AMEX as a payment method. Only a small number of customers pay by AMEX and like many businesses, we have made the decision that it’s not sustainable to pay the merchant fees and have a relationship with AMEX. We apologise for this inconvenience and encourage you to maintain your Direct Debit with us.

To keep your policy active and ensure you remain covered, we have updated your payment method to Direct until we receive your completed form with your new Direct Debit details. This means we will send you a payment notice when premiums become due. The payment notice will outline the different payment options available and you can decide how you would like to pay.

Your payment options

1. Update your Direct Debit details

If you would like to maintain your Direct Debit arrangement, you can do this using the other payment options available. We accept payments from Visa, Mastercard or a bank account. Simply complete and return the Direct Debit Request form, nominating one of these options.

Please scan or take a photo of the completed form and either:

– email it to askus@resolutionlife.com.au; or
– mail it to:

       Resolution Life Customer Service
       GPO Box 5441
       Sydney NSW 2001

Please check your details carefully and ensure that they are correct before returning the Direct Debit Request form to us.

2. Pay when you receive payment notices

If you prefer not to remain on Direct Debit, you can choose to pay your premiums when you receive our payment notice. Choosing to pay this way does mean that rather than the payment happening automatically, you will have to remember each time you receive a payment notice, so it may not be as convenient as Direct Debit