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Make a claim - Death

On behalf of Resolution Life, please accept our condolences for your loss. We understand this may be a difficult time and we will do our best to make sure that all of your contact with us is handled in a timely, professional and caring manner.

Fields marked with * are mandatory

Your details

Title

Given name

Surname

Country

Address

Your contact phone number

Email address

Your relationship to the deceased

Resolution Life policy or plan number

If know the policy or plan number that you enquiring about, please enter it here

If you know the name of the Resolution Life product, please enter it here

Deceased's details

Title

Deceased's first name

Deceased's surname

Marital status

Did the deceased leave a Will?

Yes

If yes provide certified copy of Will

Have you applied (or will apply) for Grant of Probate or Letters of Administration?

Yes

Deceased's family details

Please provide details of all surviving children (this includes adopted and step children and children from a previous marriage), spouse or de facto spouse, parents, brothers, sisters and other persons dependent on the deceased when they died. If the deceased was previously divorced or in a de facto relationship, provide details for that person, as well as anyone else who lived with the deceased and/or received financial assistance from.

Deceased's last address

Suburb

State

Postcode

Country (if other than Australia)

Occupation

Deceased's Date of Birth

(DD/MM/YYYY)

Deceased's Date of Death

(DD/MM/YYYY)

Details for correspondence

Please tick the appropriate option

I wish to have all correspondence sent to my address

I wish to elect to have all correspondence sent to a solicitor or representative of the estate (Please complete the below)

Title

Contacts full name

Company name (if applicable)

Contact address

Suburb

State

Postcode

Country (if other than Australia)

Contact phone number

Contact Email address (If known)

Relationship to the Estate (Solicitor/ Executor etc)

Completing this online application

You will need to send us the following so we can commence your claim application:

Proof of identity of the deceased¹ (Please refer to the point 3 of the Notes section)
Confirmation of death²(Please refer to the point 3 of the Notes section)

You can email or post the documents to Resolution Life:lifeclaims@resolutionlife.com.au
or
Resolution Life Claims
GPO Box 5441
Sydney NSW 2001

Once you submit this form, we'll send you a letter requesting further information within 10 business days. If you have any questions, you can call us on 133 731.

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For more details about privacy and the information we collect, please read our Privacy Collection Statement

Notes

1. Proof of Identity of the deceased can be one of the following:

Drivers licence; or
Passport; or
Full birth certificate

2. Confirmation of death is a minimum of one of the following:

Registrar's full certificate of Deathⁱ; and/or
Medical certificate (of Cause of Death); and/or
Letter(s) of Administration; and/or
Probate

^{i Note:if the death occurs overseas, the certification of the death certificate must be certified by the Australian Consulate in the Country of death & certified copy of translated certificate by NAATI}

3. Certification of documents:
A copy of a document must be certified to be a true and correct copy of the original document. Only certain people can certify copies including:

police officer or sheriff
justice of the peace or notary public
legal practitioner, magistrate, judge or registrar/deputy registrar of a court
pharmacist, physiotherapist or veterinary surgeon
optometrist, dentist, medical practitioner or nurse
member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practicing Accountants or the National Institute of Accountants.

View the full list of people who can certify documents