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Please note - if you are a former AIA customer who has recently transferred to Resolution Life, please click here to access AIA's channels for support in helping you raise a claim.

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Your details

Resolution Life policy or plan number

Deceased's details

Did the deceased leave a Will?
Have you applied (or will apply) for Grant of Probate or Letters of Administration?
Please provide details of all surviving children (this includes adopted and step children and children from a previous marriage), spouse or de facto spouse, parents, brothers, sisters and other persons dependent on the deceased when they died. If the deceased was previously divorced or in a de facto relationship, provide details for that person, as well as anyone else who lived with the deceased and/or received financial assistance from.
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Details for correspondence

Please tick the appropriate option

Completing this online application

You will need to send us the following so we can commence your claim application:

  • Proof of identity of the deceased1 (Please refer to the point 3 of the Notes section)
  • Confirmation of death2 (Please refer to the point 3 of the Notes section)

You can email or post the documents to Resolution Life:lifeclaims@resolutionlife.com.au
or
Resolution Life Claims
GPO Box 5441
Sydney NSW 2001

Once you submit this form, we'll send you a letter requesting further information within 10 business days. If you have any questions, you can call us on 133 731. 

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Notes

1. Proof of Identity of the deceased can be one of the following:

  • Drivers licence; or
  • Passport; or
  • Full birth certificate

2. Confirmation of death is a minimum of one of the following:

  • Registrar's full certificate of Deathi; and/or
  • Medical certificate (of Cause of Death); and/or
  • Letter(s) of Administration; and/or
  • Probate

i Note:if the death occurs overseas, the certification of the death certificate must be certified by the Australian Consulate in the Country of death & certified copy of translated certificate by NAATI

3. Certification of documents:
A copy of a document must be certified to be a true and correct copy of the original document. Only certain people can certify copies including:

  • police officer or sheriff
  • justice of the peace or notary public
  • legal practitioner, magistrate, judge or registrar/deputy registrar of a court
  • pharmacist, physiotherapist or veterinary surgeon
  • optometrist, dentist, medical practitioner or nurse
  • member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practicing Accountants or the National Institute of Accountants.

View the full list of people who can certify documents