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From time to time our customers can find themselves in circumstances where they could use some additional support; Resolution Life recognises that customers may have unique needs when engaging with us.

Our Customer Engagement Consultants are skilled to help you if:

  • You need help in understanding your role as the policy owner vs. the life insured –this document can help explain the difference
  • English is your second language. Refer to the Translating and Interpreting Service (TIS National) or call 131 450. Charges incurred for using the TIS National service when calling us will be reimbursed by Resolution Life. We may also call TIS National directly to organise this on your behalf.
  • You have a hearing impairment. We use the National Relay Service. A phone solution for people who are deaf or have a hearing or speech impairment. Depending on your needs, you can choose from the following National Relay Service call options to contact us:
    • TTY users (speak and read) - phone 133 677 then ask for 133 731
    • Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then ask for 133 731
    • Internet relay users - visit the National Relay Service and ask for 133 731
  • You suffer communication difficulties due to illness, injury, or a disability
  • You live in a remote or regional area
  • You are elderly
  • You don’t have the right proof of identity
  • You are a victim of domestic and family violence
  • We also aid those customers who are visually impaired and those who have literacy difficulty

If you need support with any of the above circumstances, never hesitate to contact us.

Please reference our internal policies on Customers Experiencing Vulnerability and Family and Domestic Violence for more information around how Resolution Life Australasia supports customers with additional needs

We're here to help

If you have any questions about your insurance:

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at Resolution Life or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.

The Target Market Determinations (TMDs) for our financial products (where applicable) can be found at Target Market Determinations. The TMDs describe the key features and attributes of an applicable product that affect whether it is likely to be consistent with the objectives, financial situation and needs of consumers in the target market.

Resolution Life is part of the Resolution Life Group and can be contacted via Contact us or by calling the phone number mentioned above.