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Online Complaints Form

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Representative Authority

Do you need a support person to contact us in relation to your complaint, or you are acting on behalf of a customer? To ensure we protect your privacy we ask that you complete a written authority for this representative. Please send the written authority to Resolution Life, by email: askus@resolutionlife.com.au or post: Resolution Life, Reply Paid 90618, GPO Box 5441, Sydney NSW 2001, alternatively you can upload your written authority when completing the online complaints form.

Please ensure your written authority is signed and dated within six months of sending and includes the following

Policy number
Policy owner name
Policy owner date of birth
Policy owner address
Name of Representative
Date of birth of Representative
Address of Representative

Our reviews are designed to comply with Australian Standards and ASIC guidelines.

For more details about privacy and the information we collect, please read our Privacy Collection Statement.

What you need to know

Any advice on this website is provided by Resolution Life Australasia Limited ABN 84 079 300 379, AFSL No. 233671 (Resolution Life), and is general advice and does not take into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice having regard to your objectives, financial situation and needs, as well as the relevant product disclosure statement and/or policy document, available from Resolution Life at resolutionlife.com.au or by calling 133 731, before making a decision on whether to acquire, or continue to hold, the product.

Resolution Life’s privacy policy covers how it handles, collects, uses and discloses your personal and sensitive information, including exchange with third parties located in Australia and overseas, and is available at resolutionlife.com.au/privacy or by calling the phone number mentioned above.

Resolution Life is part of the Resolution Life Group and can be contacted via contact us or by calling the phone number mentioned above.