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Please note - if you are a former AIA customer who has recently transferred to Resolution Life, please click here to access the best channels for support in making a complaint.

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Representative Authority

Do you need a support person to contact us in relation to your complaint, or you are acting on behalf of a customer? To ensure we protect your privacy we ask that you complete a written authority for this representative. Please send the written authority to Resolution Life, by email: askus@resolutionlife.com.au or post: Resolution Life, Reply Paid 90618, GPO Box 5441, Sydney NSW 2001, alternatively you can upload your written authority when completing the online complaints form.

Please ensure your written authority is signed and dated within six months of sending and includes the following

  • Policy number
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  • Policy owner date of birth
  • Policy owner address
  • Name of Representative
  • Date of birth of Representative
  • Address of Representative

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